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Head of Housing Services

Clarion Housing Group
England, London, Morden
£75082 - £88330 per annum
Closing date
2 Nov 2021

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Community and Customer Services, Housing / neighbourhood management
Head of services
Salary Band
Over £60,000, £90,000 - £109,999
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: £75,082 to £88,330 per annum

Hours: 36 hours per week

Contract Type: Permanent

Clarion Housing Group is the country's largest housing association with 125,000 homes nationwide. We're a social landlord, providing affordable homes overwhelmingly for people who can't meet their housing needs on the open market, a property development company, a charitable foundation and a repairs and maintenance service.

We're seeking a Head of Housing to provide strategic and operational leadership and direction to multiple regional teams reporting into you, ensuring the provision of neighbourhood, estate and operational services meet the Clarion service standard, operate within policy and to agreed procedures.

What will you be doing?

In this critical leadership role, you'll act as a conduit for operational staff, providing support, direction advice and guidance, providing a strategic overview of our services and ensure effective planning and operational priority setting is in place.

We'll look to you to deliver an integrated and consistent day to day neighbourhood management service across all tenure groups ensuring best practice, regulatory requirements and business priorities are delivered, and ensure a joined up approach between Tenancy Specialist, Available Homes, Resident Involvement, Live Smart, Supported Housing Caretaking and Environmental Services Teams is achieved in the delivery of our Corporate and Neighbourhood priorities.

You'll also be fully responsible for embedding resident involvement within our service provision across all disciplines, ensuring that residents have regular opportunities to participate and feedback on services.

What are we looking for?

  • Strong leadership and operational management skills with confident decision making skill
  • Excellent oral and written communication skills
  • Empathy and passion, a clear understanding of the operating environment and multiply customer needs and requirements.
  • Conflict management skills, resilience and strong negotiation and influencing skills
  • Ability to work to own initiative in a pressurised environment and deliver to deadlines
  • Strong analytical and problem solving skills with the ability to analyse and interpret complex matters
  • Strong business planning and financial management experience

Qualified to degree level or with equivalent operational experience that meets the required skills and attributes, you'll also need a sound understanding of the social housing environment and emerging government policy.

We're seeking people with a track record of building and managing successful, multiple teams and delivering consistently high levels of customer service; we look forward to hearing from you

What are the perks?

As well as joining a supportive, hardworking and performance driven team of diverse people, here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer:

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5%
  • Flexible and agile working for the majority of our employees.
  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Tuesday 2nd November 2021

Interviews will be held via Microsoft Teams, date to be confirmed

In the event that we receive a high volume of applications, we reserve the right to close this advert early. Please don't delay in submitting your application

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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