This job has expired

Income Manager

London Borough of Hackney
£46,536 - £48,576
Closing date
4 Nov 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Salary Band
£30,000 to £60,000, £40,000 - £49,999
Full Time
Organisation Type
Local authority
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We have an opportunity for an Income Manager to join our Income Services team and manage a team of Income Officers and to be responsible for the effective delivery of a high quality income and debt recovery service.

As Income Manager you will provide supervision and support to your team and offer detailed advice and guidance to the teams managing complex cases ensuring compliance with the relevant Housing Act, pre-court protocols and all other related legislation and statutory guidance.

You may also be required to attend court hearings and evictions, ensuring court action is taken where appropriate and possession orders for arrears sought as a last resort.

We are looking for someone with experience in a similar role, within the housing sector who has a proven track record of meeting and/or exceeding arrears performance targets. You will supervise, train and monitor the performance management of individuals/ teams. You will have the ability to communicate effectively with customers, colleagues and external agencies and show your commitment to help challenging and distressed customers. 

A clear understanding of legislation, regulations, and best practice in provision of Income Management for the Housing sector is critical, whilst having a good understanding of welfare benefits and associated legislation. You will be able to demonstrate your understanding of Income maximisation; court proceedings and related processes.

This role also requires some occasional working outside of normal working hours.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

Closing date for applications: 4 November 2021.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

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