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Housing Management Coordinator

Home Group
Gateshead (Swanway)
Up to £30,000_£20,000 - £29,999
Closing date
20 Nov 2021

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Community and Customer Services, Housing / neighbourhood management
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

Housing Management Co-ordinator 
Gateshead, Swanway
Full Time, Permanent (37.5 hours per week) 4 on 4 off rota, daytime 12-hour shifts
Salary £19,300 to £20,250 pa rising to £24,300 pa through length of service plus brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous opportunity for you to join our awesome Home Group team at Swanway; a beautiful purpose built service for customers with learning disabilities in an established estate in Gateshead. Our customers are at the heart of what we do, we support our brilliant customers, who have learning and sometimes mental health needs to manage their tenancy. Support is provided by a third party, so we work alongside them to ensure our customers’ needs are met. So, communication skills and managing relationships is key to success.

A typical day could include property inspections, covering concierge and making sure we’re compliant with health and safety. You could also be meeting customers to help them make their flat a home by improving decor, or choosing new furniture. Another day you could find yourself working alongside our support colleagues to make sure our housing management approach supports customers to achieve their aspirations. You may also assist our maintenance surveyors with planned works or looking at Occupational Therapy recommended adaptations in the service.

You’ll ultimately be our housing and property guru! Focussing on tenancy support, you’ll provide a housing management service to our customers, supporting them to manage their tenancy and rent accounts. You’ll also help our customers with their housing benefit claims and making sure that these are received on their rent account. You’ll turn around vacant flats so that new customers who need our help can move in quickly.   

About our team
Our Swanway team is small (all the best things come in small packages!) We work daily with other agencies to encourage our customers to step out and take positive steps to achieve their goals. When they do, we all celebrate when they succeed. Cake anyone?

Our brilliant manager is Jackie. She has worked for Home group for 9 years and managed lots of different services (she’s saved the best till last of course!). She makes a mean carrot and walnut cake, loves her two cocker spaniels and when a plan comes together. We don’t just love to support our customers, we’re there for each other too!

Working hours
You’ll work on a rota basis between the hours of 8am – 8pm. You’ll work 12 hour shifts, on a 4 days on and 4 days off rota basis. So, you will work weekends regularly.

We provide 24-hour tenancy support to our customers each day and every day. You’ll work on the day shift on a rota basis. So, your shifts can fall on bank holidays, for which you will receive extra remuneration. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you
You’re passionate and motivated to enable vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.

Sometimes we must instruct and guide our partners, so you need to be great at managing relationships, positive, assertive, and confident in your decision making. It would be amazing if you have worked in a property or housing management type role before. However, if you haven’t, then we will be glad to support someone with transferrable skills and with the right ‘can do’ positive attitude and enthusiasm. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group! You will be equipped with your own phone and surface pro laptop, so we need you to have strong IT skills too. 

You will be passionate about accommodation standards to create a welcoming feel in the service, making buildings and communal areas safe and the best they can be, and most importantly, helping customers make their flat their home. You thrive on managing your own time, working on your own initiative, have strong written and verbal communication skills and you’re able to positively influence people from all backgrounds!  

Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Coordinator Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

#social #care #socialcare #gatesheadjobs #housingmanagement #coordinatorjobs #gatesheadjobs #northeastjobs  


There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.


Find Us
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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