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Independent Living Officer (Help at Hand)

Yorkshire Housing
York, North Yorkshire
£20,405 plus £2,000 car allowance pro rata
Closing date
5 Nov 2021

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Community and Customer Services, Care and support, Social Care, Supported / sheltered housing
Fixed Term Contract
Part Time
Organisation Type
Housing association / RP
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Job Details

We have an exciting opportunity for a part-time Independent Living Officer (Help at Hand) to join our Customer Independence Team here at Yorkshire Housing on a 6-month fixed term contract, with the possibility of permanent opportunities. The main purpose of this role is to provide a high-quality person-centred support service, promoting independence and choice for customers around the York area.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. 

Whether that’s helping people get on the property ladder, supporting with money coaching or enabling our older customers to continue to live independently. And to do that, we need to recruit and keep the very best people. 

What you'll be doing?

As an Independent Living Officer, you'll carry out support visits to Help at Hand customers to support them to live independently in their own home.  This will involve gaining knowledge and understanding of the customers’ needs and choices whilst also providing caring and sympathetic support that promotes their independence.

You'll regularly review needs and risk assessments, ensuring agreed outcomes are documented and actioned along with signposting or referring to external services as required.  This could include liaising with healthcare and other professionals to facilitate their support.

In addition, you'll be able to install and test emergency alarms and telecare equipment as required along with ensuring customers understand and can use this technology. Records relating to this will need to be maintained.

Finally, an important aspect of the role is being able to respond to emergency calls for assistance, including out-of-hours standby service as per rota, taking action as appropriate so an ability to undertake evenings and weekend work as required in order to meet the needs of the customers is crucial.

The stuff that sets you apart

This role would suit someone who has the ability to provide an exceptional level of customer service that promotes customer independence.

You'll have previous experience of working with older people or adults requiring support and have good working knowledge of services and opportunities available for older people.

You'll use your own initiative, be able to work under pressure and without direct supervision. And have good understanding of Safeguarding.

Due to the nature of this role you will have a Full driving licence and access to a car for business purposes.

What’s in it for you? 

In return we offer £20,405 plus £2,000 car allowance per annum, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. This offer will be pro-rated based on the working arrangement for 14 - 21-hour week. 

We also have a great reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%!


We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.


Our vision is making it possible to have a place you're proud to call home


You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:


  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  



Our five priorities that will help us achieve our vision are:


Great Customer Experience 


We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 




Homes and Places to be Proud of  


We’ll create homes that people want to live in. 


- Quality  


- Safety 


- Affordability 


We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.






We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 


We’ll achieve these priorities by focusing on being:  




Employer of Choice 


We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.




Strong, Resilient and Innovative Business 


We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 


Find Us
0113 825 6000
The Place
2 Central Place
West Yorkshire
LS10 1FB
United Kingdom
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