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Resource Planner

Employer
Yorkshire Housing
Location
Yorkshire, Agile Homeworking
Salary
£25,787 per annum
Closing date
2 Nov 2021

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Function
Corporate Services, Administration, Homes and Asset Management, Maintenance / Repair
Seniority
Officer
Salary Band
Up to £30,000, £20,000 - £29,999
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

We are recruiting for a motivated Resource Planner to join our Business Support Team and support our Home and Places Team to provide an outstanding service to our customers.

As Resource Planner you’ll be vital part in planning, scheduling and managing the HomeWorks operatives diaries and materials suppliers always ensuring supply meets customer demand, service targets and value for money.

What you’ll be doing?

The successful candidate will deliver dynamic, agile and efficient diary management, factoring in real time changes or any unforeseen events to limit any impact to customers and ensure value for money is achieved for the organisation. You’ll work with operatives and their team leaders to ensure they are achieving their daily work schedules by raising jobs accurately and validating with our housing systems.  

The role involves data inputting from our bespoke systems and communicating effectively with service managers to ensure clear information is provided around planning, forecasting and scheduling. You’ll manage costs of our jobs and closing them to ensure they achieve the required financial status.

The stuff that sets you apart:

We’d love for you to have experience of resource planning in a contact centre environment and a level of knowledge or experience within the Gas Industry would be even better!

You’ll also have plenty of knowledge and understanding of the type of repairs undertaken by a direct labour organization and proven experience of report writing. We’ll look for excellent communication, interpersonal, problem-solving and analytical skills. In addition, you’ll be able to use Microsoft Office to an intermediate level.

What’s in it for you?

In return we offer £25,787 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We also promote a flexible working culture, as long as these fit in around the needs of your role. So you don’t need to take a day off to do that parent child reading class or take your pet to the vets or doing both! But talk it over with your manager, to make sure it fits in around what you need to do and meet business needs.

We also provide a fantastic reward package to suit everyone –a variety of amazing discounts via PerkBox, a great Healthcare cash plan called Health Shield and a contributory pension scheme where we will match your contributions up to 9%!  As well as our great benefits and a fantastic work environment, we’re absolutely a company that cares about its employees and its customers.

The finer print

If you are applying for this role internally you must inform your current line manager.

If a competitive candidate pool is identified, we reserve the right to close the role early, so we would encourage you to submit your application as soon as possible!

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

 

Our vision is making it possible to have a place you're proud to call home

 

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:

  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

 

 

Homes and Places to be Proud of  

 

We’ll create homes that people want to live in. 

 

- Quality  

 

- Safety 

 

- Affordability 

 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

 

 

Growth 

 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

 

We’ll achieve these priorities by focusing on being:  

 

 

 

Employer of Choice 

 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

 

 

Strong, Resilient and Innovative Business 

 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

 

Find Us
Website:
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom
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