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Customer Partner (Property Condition Specialist)

£29,000 per annum, plus Car Allowance
Closing date
22 Nov 2021

View more

Community and Customer Services, Care and support, Housing / neighbourhood management, Social Care
Salary Band
Up to £30,000, £20,000 - £29,999
Full Time
Organisation Type
Housing association / RP
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Here at Stonewater, we are now looking for a Customer Partner (Property Condition Specialist), to deliver frontline housing management services to our general needs and leasehold customers.

You’ll be confident to manage complex and challenging property condition cases, working closely with our vulnerable customers and in partnership with external stakeholders. You’ll think innovatively of new ways to manage property condition and low-level hoarding cases and be a champion of Stonewater’s tone of voice, providing a first-class customer service that makes customers feel respected, valued and listened to. You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps and be responsive to changing customer needs, being compassionate and managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.

The ideal candidate will:

  • Have a background in housing, with knowledge of housing advice, housing law etc.
  • Have specialist knowledge and experience of managing complex property condition and hoarding cases with customers who may not wish to engage.
  • Be customer focused with high level communication skills.
  • Have positive influencing and negotiating skills.
  • Have experience of Safeguarding and managing cases involving people who may have a range of specialist and complex needs.
  • Have knowledge and experience of working with other agencies, obtaining support and funding to support with property condition cases.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

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