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Resident Voice and Engagement Lead

Hexagon Housing Association
£43,014 - £48,391 plus Essential Car User Allowance of £1,200 p.a
Closing date
7 Nov 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Salary Band
£30,000 to £60,000, £40,000 - £49,999
Full Time
Organisation Type
Housing association / RP
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Hexagon Housing Association is an organisation in pursuit of excellence at all levels including our housing management, resident engagement and community investment services. We provide housing management services to around 4,500 households in South East London and our key corporate priority is to put residents and service users at the heart of everything we do.

Resident Voice and Engagement LeadSalary £43,014 - £48,391 plus Essential Car User Allowance of £1,200 p.a.

Full-time 35 hours per week.  Hybrid Working (part home/part office).

This post offers an exciting and rewarding opportunity. We are looking for a customer-focused leader with a high level of drive determination to achieve excellence in all aspects of our resident voice and engagement service. You will bring creativity and flair to your job and be an inspirational leader to your team.

You will lead on the implementation of Hexagon’s Resident voice and engagement strategy, creating effective and innovative approaches to resident engagement methods, increasing the scope and levels of participation across our diverse customer base. 

Our ideal candidate will have:-

  • 2 years experience of either: customer service in particular engaging with customers and co-designing services; or developing and implementing resident engagement or community involvement processes.
  • One year’s experience of team leadership.
  • An understanding of the Social Housing White Paper, and thorough knowledge of

the Tenant involvement and empowerment standard and our regulatory framework.

  • Excellent communication, negotiation and IT skills.

The role includes frequent evening/occasional weekend meetings, and access to own means of transport is essential.

You will be joining an award-winning organisation committed to employee engagement, where every employee is valued and listened to.  We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including pension scheme, performance related pay, hybrid flexible working, and 26 days annual leave rising to 31. 

For an application form and further details, please visit  Closing date: Sunday 7th November 2021.

Interview date:  Tuesday 16th November 2021

No agencies.

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

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