Complex Needs Service Manager

Gloucestershire covering; Gloucester, Cheltenham and Stroud

Permanent, Full Time (37.5 hpw) or Part Time hours available - we are open to a job share arrangement

Salary from £28,000 to £37,000 negotiable based on skills and experience, with on call payments, plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home.

As a great leader you have a genuine passion to lead our services in delivering aspirational person-centred housing related support.  You’ll have overall responsibility for managing our services which provides short term accommodation and housing related support in Cheltenham, Gloucester and Stroud. We support vulnerable customers with complex, multiple and high-level support needs, this includes support relating to drug and alcohol use and offending behaviour.  

You’ll have excellent working knowledge of the Housing, Care and Support sectors, safeguarding processes, and housing law. Alternatively, if you haven’t worked in this sector before and you’re considering a change in your career by applying for this role we’d love to hear what transferrable skills and experience you have that you can bring to this role. You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives.

We want someone like you, who has experience in managing teams and ideally experience of managing contracts, associated KPI’s, budgets and can drive the consistent delivery of high-quality services to meet the needs of our customers and commissioners.  

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders.  We’ll be impressed with your passion for promoting independence and social inclusion, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways. This is a fast-paced service and you’ll need to thrive on the challenge that this busy service brings. You’ll be resilient and resourceful with the ability to prioritise your workload and flex with the changeable needs of the service.

To make sure our customers and colleagues are well supported, it’s important that you have worked in a management role before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

As this is a leadership in the community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

About our service
Our customers live in several buildings across Gloucestershire, in Cheltenham, Gloucester and Stroud. This role will be based at one of our properties but there will be an expectation to travel across Gloucestershire to support the whole service.

We help our customers with personalised support plans, which can include anything from getting into college or work, to ensuring they pay their bills on time – all with the aim of moving towards independent living and getting their own place.

About our teams
Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us we’re not just a team we’re a ‘work family’. You’ll be working alongside our Senior Client Services Manager in the Young People’s Service as well as our Client Services Manager who supports both the young people and adults services.

You will also join the wider Midlands Management team which is a brilliantly, friendly and knowledgeable group of colleagues who look out for each other. We meet regularly to share knowledge, ideas and to have a good catch up on what’s going on across the region. Your Manager will be Zoe who’s been with us at Home Group for 13 years. Zoe is the Operations Manager for Gloucestershire but first joined Home Group as a Support Worker in Worcestershire. Zoe has supported customers directly and has led teams of Support Workers and Managers for many years.

Working hours
Here at Home Group we work flexibly and the focus is on getting the job done and that means trusting each other. The role is advertised as a full-time position; however we are open to considering a job share arrangement if you’re not looking for a full time role.

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Senior Client Services Manager job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!