This role is currently based from home due to COVID 19 until further notice. Peabody plans to move to a hybrid model of working which means that once our office refurbishment has been completed, the role will be part office (Waterloo) and part home based

An exciting opportunity has come up for a Business Support Assistant to join the team for 6 months as part of the Kickstart Programme.

For information on Kickstart please click here Kickstart website

Departmental Responsibilities:

• To develop and maintain relationships with internal and external stakeholders in order to support our customers.
• To assess customers’ needs to ensure effective service delivery.
• To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
• To update and maintain systems/records to ensure that information/data is kept up to date and accurate.
• To ensure KPI’s are met.

Role Specific Responsibilities:

• To undertake all administrative and general office duties required for both internal and external purposes.
• To provide an effective and efficient administrative function to support the smooth running of the Socio-Economic Team and PCF Central Business Admin team.
• To manage, maintain, and develop departmental records on both manual and electronic systems ensuring that the information / data is accurate, up-to date, easily accessible and on time.
• To support robust internal audit processes and maintain an impartial checking, monitoring and reporting function.

This is a 6 month fixed term contract and for 25 hours per week. You will initially be working from home.

Please note to qualify for the Kickstart Programme you need to:

1. Be between the age of 16-24, living in England or Wales
2. Currently receiving Universal Credit
3. Have the right to work in the UK
4. Apply through Jobcentre Plus (so talk to your Jobcentre Plus work coach if you are interested in applying)

If you experience any technical issues please email recruitment@peabody.org.uk quoting the job title and job number in the subject line.

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.