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Senior Housing Officer

Hightown Housing Association Limited
Hemel Hempstead, Hertfordshire
£34,017 pa
Closing date
8 Nov 2021

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Community and Customer Services, Tenant services
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP
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Job Details

Senior Housing Officer - FTC for 6 months

About the role

We are looking for a Full time Senior Housing Officer (35 hrs) for 6 months to be part of a team being responsible for providing a highly professional customer focused Housing management service to the Association`s residents in rented accommodation and for the first line management of a small team of reception staff.

The duties will include the tenancy management of a patch of properties including, tenancy sign ups, tenancy monitoring and reviews, taking appropriate action on breaches of tenancies, working in conjunction with the Income Recovery team to ensure appropriate action is taken to deal with arrears of rent and charges, allocating and letting properties, and ensuring that tenants are able to become involved in the management of their homes.

This includes;

  • To manage and motivate a team of Reception staff to provide high quality customer-oriented services
  • To take appropriate action to deal with any breaches of tenancies and other contracts, representing Hightown in Court where necessary
  • To provide knowledgeable advice and support to the Reception team and to ensure that their development needs are met to enable them to deliver an excellent service to tenants and applicants for housing
  • To undertake personal development training as necessary, and keep abreast of current legislation, regulatory requirements and best practice and ensure that the Team`s policies and procedures reflect current requirements and best practice

Due to the nature of the role you must have a driving licence and access to a vehicle.

The Benefits

We offer a range of benefits which include:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £34,017pa for a 35hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Well-equipped on-site gym

We are currently working on plans to safely re-open our offices in Hemel Hempstead. All candidates must be able to commute to our office in Hemel Hempstead on four days each week once the offices do re-open.

Closing date: Monday 8th November 2021

Interview dates: Monday 15th November 2021

We are an Equal Opportunities Employer

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Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

Please see our vacancies below:

Find Us
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
United Kingdom
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