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Income Officer

.Futures Housing Group
Castle Donington, Derby
Closing date
8 Nov 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Salary Band
£30,000 to £60,000, £30,000 - £39,999
Full Time
Organisation Type
Housing association / RP
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We’re on the hunt for an Income officer to join our busy income team on our mission to deliver ‘Great Places’, ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

Your primary responsibility will be managing rent arrears, and proactively preventing debts from occurring or escalating.

You’ll follow set policies and procedures, whilst assessing individual customers’ situations and needs to identify ways of adapting our services in order to achieve the best outcome.

You’ll be to demonstrate a customer-focussed attitude, the ability to work on your own initiative and prioritise your own work effectively, along with the desire to continuously improve the service.

You’ll also need strong communication skills and the confidence to represent Futures at court and evictions. Due to the nature of the role a sound knowledge of the benefits system is desirable.

A full driving licence and vehicle are absolutely essential as our service covers the Daventry and Amber Valley areas so travel will be required.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group as we’ve just moved to a state-of-the-art, flexible new workspace. However in this role attending an office will be on a business need basis so we’ll also provide you with an agile kit along with access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend meetings. 

We’ve recently signed up to Harry’s Pledge, a campaign to support people who are working but also looking after a friend or family member who needs extra help. This could be an elderly parent, a friend with mental health issues, or a parent carer who looks after a disabled child, to name a few. We know balancing work and caring is tough and that’s why we have an extra focus on supporting team members in this situation. To help, we organise regular virtual support groups, have an Employee Assistance Scheme with 24/7 counselling, and offer Flexible Working from day one, helping you to stay happy at work and at home.

This year we’ve been awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. 

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date

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