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Head of Housing Solutions

London Borough of Southwark
London based + agile working
£76,074 - £95,700 + £3,503
Closing date
15 Nov 2021

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Community and Customer Services, Homelessness, Housing / neighbourhood management, Tenant services, Executive & Senior, Senior management
Head of services
Salary Band
Over £60,000, £70,000 - £89,999, £90,000 - £109,999
Full Time
Organisation Type
Housing association / RP
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Our communities should get the highest standard of service from us. Our service should shine. This is a big role, we have substantial numbers of households on our housing register and significant numbers of households living in temporary accommodation, and the demand for our service is ever increasing.  Working as head of department you will also work collaboratively within strategic and operational landscapes across the council and with our many external partners and stakeholders.

We are a Council that places a huge priority on how people feel about their Council, and the services that sit within this brief will be directly affecting a huge number of residents in Southwark. As Head of Housing Solutions, you’ll progress this essential function building on what we have already, driving innovative housing solutions, delivering quality, intelligence led services that improves the experiences of our residents

Leading a team of circa 130 people, you’ll further transform our Housing Solutions service experience through smart strategic and operational management. It’s about encouraging great performance and evolving an inspiring customer culture. We’d welcome your ideas on making change happen and your skills in delivering improved performance and efficiency through effective team working.

At the same time, you’ll ensure our Housing Solutions service is future proof through innovative and solution focused service delivery. We are looking for a leader who can inspire and strengthen relationships with a range of key stakeholders internally and externally. With a net budget in excess of £14m in your hands, it’s important that you bring a track record of diligent resource management skills to the role.

Our Housing Solutions service oversees a range of services including Homelessness Prevention, Temporary Accommodation, Assessment & Support, Applications & Re-Housing, Private Rented Sector, and the Strategic and Service Improvement Function. That’s why we need a successful senior leader, who can manage complex services and bring experience of leading political and customer focused services. Ideally but not essentially, you’ll have public sector or local government experience. What’s essential is your ability to live and promote our values and celebrate the diversity of our community and workforce.

For more information, please visit or for a confidential discussion about this role please contact our retained consultants at Penna, Joshua Bembridge on 07739 985 331 or

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