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Housing Management Worker

Home Group
Gateshead (Chevington)
Up to £30,000_£10,000 - £19,999
Closing date
24 Nov 2021

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Community and Customer Services, Housing / neighbourhood management
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

Housing Management Worker
Permanent, Full Time 37.5 hpw
Salary £18,576 to £18,730 pa rising to £19,200 through length of service
plus Brilliant Benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

Forget the rest and join the best! You always wanted to get into Housing Management to help keep people in their own homes, avoid homelessness and work in a job where you feel like you’re making a real difference each and every day? Well it’s you we are looking for!

Our Housing Management Workers offer tenancy related support to customers who are moving forward in their journey of independence. We have 50 units of accommodation (mainly in the Leam Lane area of Gateshead) which offer customers with low to medium tenancy support needs, the opportunity to live successfully in the community.

Your attitude and drive are far more important than your experience. We can teach you everything you need to know, but we can’t teach you to care, to be determined to find solutions or to have an upbeat energised happy vibe about you. That comes from within but is exactly what we’re looking for. Tell us about yourself in your cover note and why you want our awesome job.

We help our customers by focussing on tenancy support. You’ll support by helping them by assessing their needs and helping them to learn to manage their tenancy and rent accounts. You’ll also support our customers with their housing benefit claims and making sure that these are received onto their rent account. You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly.   You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant!

About our team
We are a shiny new service offering Move-on support in purpose built flats that are the cutting edge of design (ok we got most things from Home Bargains but you get my drift)

Our service will be staffed day and night, and the great news is that you’ll be expected to work 9am to 5pm (or 8am to 4pm) with 2 waking night concierge coving the late evenings and nights (we’re recruiting for them now, if you know any night owls?). The team is team led by Karen, our Senior Client Service Manager. Karen has managed many different Home Group Services and her favourite thing is setting up new innovative projects like this one. Our colleague Clare is the teams Housing Manager, she had the best start in Home Group by working in the contact centre, (once you have done this job you can do anything)! We have 3 Handy men John, Michael and Paul (we just need Ringo and we have a band!) who are new to Home Group but come with a wealth of experience in all things “Handy” to help us in service and in the community.   Be warned Karen is a feeder, from bacon sandwiches to cakes and biscuits always being on hand in the office so you also need will power if you’re on a diet!

Working hours
You’ll be working day shift, so will work on a rota basis between the hours of 8 am and 6 pm, and take your turn working weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.   You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid weekly!

About you
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.   You will have some knowledge or experience in safeguarding, risk assessments, confidentiality, rents, independence plans, alongside working collaboratively.

As our Housing Management Worker you’ll support letting and re-letting rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.   

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) However we’re glad to support you, if you need help.     

To make sure our customers are well supported, it’s important that you have worked in either a social housing or care setting environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

Want to know more?
If you’re not reading this advert on our careers pages, press the  APPLY NOW  button to access lots of useful stuff! You can download the  Cook Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

About Covid
We’re continuing to deliver services for our customers since the COVID-19 pandemic, and our brilliant colleagues are at the heart of making that happen. We’re continuing to do things a little differently, to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work! 

#gatesheadjobs #leamlanejobs #housingjobs #carejobs


There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.


Find Us
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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