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Repairs Officer

Blue Octopus Recruitment Ltd
Evesham, Worcestershire
£11,000 (FTE £22,000)
Closing date
27 Nov 2021

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Homes and Asset Management, Maintenance / Repair
Part Time
Organisation Type
Housing association / RP
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Job Details

Hours - 18.5 per week

About the role

As a Repairs Officer, you will receive, diagnose, record and process day to day repair requests from tenants. You’ll use our Housing Management System to provide relevant accurate and up to date information and advice on Rooftop services to tenants and colleagues.

You’ll investigate service requests, schedule appointments with tenants and issue job tickets on reported repairs to contractors or internal inspectors, notify tenants of re-chargeable works and record repairs logged.

The repairs desk is covered between the hours of 8.00am and 4.30pm Monday to Friday, on a rotational basis.

About you

You’ll have proven experience of dealing with customer queries, updating databases, compiling information.

Excellent telephone, written and verbal communication skills are essential, along with IT literacy – databases, Word, Excel, email and internet communications. You’ll also have the ability to record data accurately.

Although not essential, experience of providing a repairs service is desirable.

About us

This is a great opportunity to join Rooftop Housing Group, for 25 years we have been at the heart of our communities, serving our customers. We are proud to have over 6,500 homes in South Worcestershire and North Gloucestershire. It is an exciting time to join the team with ambitious plans and fantastic progress made towards achieving our vision.

We work together – We make things better – We do the right thing

Rooftop is a values-based organisation that has recently evolved into a modern and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on everyday lives and have been recognised as one of the Sunday Times 100 best not-for-profit companies to work for.

Closing Date: 9am, 15 November 2021

Please refer to the recruitment pack upon completing your application


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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