Hours - 18.5 per week
About the role
As a Repairs Officer, you will receive, diagnose, record and process day to day repair requests from tenants. You’ll use our Housing Management System to provide relevant accurate and up to date information and advice on Rooftop services to tenants and colleagues.
You’ll investigate service requests, schedule appointments with tenants and issue job tickets on reported repairs to contractors or internal inspectors, notify tenants of re-chargeable works and record repairs logged.
The repairs desk is covered between the hours of 8.00am and 4.30pm Monday to Friday, on a rotational basis.
You’ll have proven experience of dealing with customer queries, updating databases, compiling information.
Excellent telephone, written and verbal communication skills are essential, along with IT literacy – databases, Word, Excel, email and internet communications. You’ll also have the ability to record data accurately.
Although not essential, experience of providing a repairs service is desirable.
This is a great opportunity to join Rooftop Housing Group, for 25 years we have been at the heart of our communities, serving our customers. We are proud to have over 6,500 homes in South Worcestershire and North Gloucestershire. It is an exciting time to join the team with ambitious plans and fantastic progress made towards achieving our vision.
We work together – We make things better – We do the right thing
Rooftop is a values-based organisation that has recently evolved into a modern and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on everyday lives and have been recognised as one of the Sunday Times 100 best not-for-profit companies to work for.
Closing Date: 9am, 15 November 2021
Please refer to the recruitment pack upon completing your application