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IT Technical Service Manager

Blue Octopus Recruitment Ltd
SK8 6RL, Cheadle
£34,000 per annum
Closing date
28 Nov 2021

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Corporate Services, IT
Full Time
Organisation Type
Housing association / RP
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Job Details

Do you thrive in a fast-paced work environment? Do you enjoy working to tight deadlines? Do you like to make a difference? If this sounds like you, this could be your perfect role.

At Johnnie Johnson Housing, we’re looking for an IT Technical Service Manager to join us.

The Technical Service Manager will provide day-to-day service and technical management of the core IT systems. You will manage the Service Desk and lead on BAU projects, as well as supporting the implementation of digital transformation projects. You will act as a champion for those core systems and help to ensure that system downtime is minimised. You will also be the key operational escalation point and represent the ICT team to the business.

So now you’ve heard a bit about the role, let us tell you a bit about the team! It’s important to know who you might be working with, right?

Our Team

You will report into our Head of ICT and sit within a close knit team of six. As well as providing support to the organisation, we support each other too. We work hard but we also like to have fun and you’ll often find us catching up outside of work.

About you

We’re looking for a collaborative team player who has stakeholder management at the heart of their approach. Someone with strong interpersonal and analytical skills and someone who is customer focused and driven by the achievement of high standards through outstanding service delivery. You should have broad technical IT knowledge with the ability to converse with other technical teams and suppliers and have experience of leading and managing a small team. Ideally you will be ITIL certified or have worked in an ITIL environment.

We’d also like you to have great communication skills and experience of acting as a point of contact for contractors and external suppliers. You’ll need to have experience of Windows based Server and Desktop operating systems including Microsoft applications along with experience of Active Directory.

Working knowledge of programming and scripting languages such as; SQL, C#, VB and Powershell is highly desirable but not essential, as is knowledge of application data interfacing. It would also be beneficial if you have an understanding of project management methodologies, knowledge of VMware and SAN configuration, and experience in one or more cloud technologies such as Azure, AWS or Google cloud.

And the benefits of working for us?

We’ve adopted a completely hybrid way of working, meaning you can work from home and/or our brand new (and very swanky!) Innovation Hub, Eden Point in Cheadle Hulme! As long as our residents and customers are put first we’ll also give you a degree of flexibility using our ‘My Lifestyle’ guidelines, meaning you can attend to the important things in life. So, whether you’ve got a yoga class you’d love to attend, your child’s school play or maybe it’s just that you’ve just got a new fridge being delivered, we will work with you to be flexible!

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, healthcare discounts, and loads more fantastic benefits too – you can find out more about these on our careers site!

About us

We are a not-for-profit housing association, housing over 7,000 residents across the North West, North East, Yorkshire and Derbyshire and specialise in independent living for the over 55s. Our vision Living Longer, Living Better is simply about helping people age well and live independently for longer in their own homes.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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