Fixed Term Contract until end of March 2022, Full Time (35 hours per week, working Monday to Friday)

Do you pride yourself on providing an outstanding customer orientated service? Are you able to demonstrate an empathy with the needs of older/vulnerable adults? If so, then we’d be delighted to hear from you!

An exciting opportunity has become available for an Independent Living Co-ordinator (ILC) covering sheltered / retirement schemes in North West Area. We are looking for people to work with colleagues as part of a team providing an ‘Outstanding’ service to our residents.

The ILC role is a busy one requiring high levels of energy and resilience, and the ability to work as part of a team. Your key priority will be to make sure our residents are safe through managing our buildings well and checking on the welfare of our residents. Your responsibilities will include generating demand through local marketing, building relationships with local organisations, letting properties, arrears management and tenancy enforcement of low level cases. As well as the local team, you will work in partnership with JJH’s specialist colleagues, our administrative hub and with Astraline which provides telecare and flexible safety services.

So now you’ve heard a bit about the role, let us tell you a bit about the team! It’s important to know who you might be working with, right?

About our team

You will join our amazing team of 43 colleagues across the 3 regions, which is led by our Regional Neighbourhood Managers. To us were not just a team we all work together as ‘One Team’. Our leader in the North West area has been working for us for 12 months. There are approximately 20 of us in this team, and we do not just love to support our residents, we are there for each other, we work hard and have fun too! We are looking forward to welcoming you and sharing our skills and knowledge with you!

About you

Successful candidates will demonstrate excellent communication and interpersonal skills, will understand how to deliver outstanding customer service in a housing environment; and have empathy with the needs of people aged 55+ and vulnerable residents. With previous experience of a similar role or transferrable skills, you will be comfortable working in a busy environment, where time management and organisational skills are vital. Working within professional boundaries and acting on your own initiative, you will be willing to adopt new approaches and alternative ways of working in order to deliver a consistently high level of service.

And the benefits of working for us?

You will mainly work from one of our Independent Living Schemes and have a degree of flexibility around locations, there may be times when you are required to work at other locations as we work towards our ‘One Team’ value. Occasional travel to our office in Cheshire for training and meetings is also required.

As long as our residents and customers are put first we’ll also give you a degree of flexibility using our ‘My Lifestyle’ guidelines, meaning you can attend the important things in life. So, whether you’ve got a yoga class you’d love to attend, your child’s school play or maybe it’s just that you’ve just got a new fridge being delivered, we will work with you to be flexible!

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start! There’s loads more fantastic benefits too – you can find out more about these on our careers site!

About us

We are a not for profit housing association, housing over 8,000 residents across the North West, North East, Yorkshire and Derbyshire. Our vision Living Longer, Living Better is simply about helping people age well and live independently for longer.