About the Service/Department
Working within Hestia’s crisis alternative operational team, the Café will provide a safe, welcoming and non-clinical environment to support people who are experiencing psychological distress. The primary aim is to provide an alternative community setting for people in a mental health crisis, who may otherwise attend A&E or access other urgent and emergency services.
About the role
Some of the main responsibilities of the role include:
- To draw upon your own lived experience of mental health and recovery journey to empathetically assist service users to move forward positively from crisis
- Provide formalised peer support and practical assistance to service users
- Provide inspiration to individuals experiencing mental distress
- To greet Crisis Café attendees and work with the team to establish their immediate and longer-term support needs
- To co-produce small group and activity sessions to support the needs of service users
- The ability to rapidly form and sustain a trusting relationship with service users/carers and other peer support workers and professionals
- Lived experience of the acute mental health care pathway (e.g. ED attendance, acute admissions etc.)
- Knowledge of recovery tools, mental health and wellbeing support and services available in the local area
- Able to demonstrate a general understanding of mental health issues with a positive non-judgemental approach towards individuals in crisis with mental health support needs
What Hestia offers
- Holiday allowance
- Company Pension
- Learning and Development Opportunities
- Hestia Rewards
- Access to a range of health and wellbeing support tools
- If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.
Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.