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Income Collection Officer

Employer
Barnet Homes - Part of The Barnet Group
Location
Colindale, barnet, London (Greater)
Salary
Circa £30,000
Closing date
8 Dec 2021

View more

Function
Other Housing jobs
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Council owned company

Job Details

Job Title:    Income Collection Officer (Rents) x 2
Location:    2 Bristol Avenue, Colindale
Salary:        Circa £30,692
Term
:          1 x Permanent
                   1 x fixed term contract (12 Months)
Hours:        37.5 per week

The Barnet Group is currently seeking to recruit an 2 Income Collection Officer (Rents). The role will report into the Income Collection Manager (Rents) and will work closely with Barnet Homes, Opendoor Homes and temporary accommodation customers. 

About the role:

Barnet Homes is responsible for tenancy management and income collection for 15,000 residents and is one of London’s largest boroughs. We are looking for a highly motivated and enthusiastic person to join the Income Collection Service.  You will be responsible for rent collection, tenancy sustainment and income maximisation. 

We are looking for someone that can provide great customer service and make a real difference to our customers’ lives.  Whilst working within the Income Collection Service, you will be required to network and work across teams as well as develop relationships with our external partners.  The ability to resolve complex arrears cases, without eviction is key to the service we provide and you must be able to demonstrate your ability to problem solve, work flexibly be innovative and self-motivated.

The Barnet Group have a strong supportive working environment set up to help develop your skills and reach your full potential. As part of our package there is a competitive salary and a choice of flexible benefits. There is a strong feeling of community within the Barnet Group with a welcoming work environment. This is the ideal opportunity for candidates who are looking to start a career in both the housing and public sectors.

The Barnet Group is a dynamic organisation, always looking for innovative and fresh ideas to tackle the challenging situations we face every day. If you think you’ve got what it takes to be part of our team, we’d like to hear from you.

We are looking for someone who has the following skills and attributes:

Excellent communicators who will give clear and concise advice to customers

  • Good listeners who will be empathetic when helping customers facing challenging personal circumstances
  • Quick learners who will be motivated to take ownership of their workload and think innovatively to find solutions for their customers’ needs
  • Knowledge of the housing sector or housing law is desired but not essential

Currently the Income Collection Service is located at 2 Bristol Avenue, Colindale.

Closing date:           21 November 2021    

Interview date:        TBC

Benefits 

You will receive a Flexible benefit allowance of 5% of your base salary. Flexible benefits are hosted by AON and will allow you to choose from a variety of benefits.

Company

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
  • Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
  • Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
  • TBG Flex – a company for the recruitment and employment of new staff.
  • Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.

Our mission is to make a real difference to every customer.

We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.

Company info
Website
Telephone
0208 359 2798
Location
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB

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