Client Services Manager
Location: Midlands, Birmingham and Gloucester
Part Time (30 hpw)
Salary from £22,500 pa (pro rata) negotiable dependent on skills and experience
Plus, brilliant benefits!
Delivering support with a difference. That’s when it hits home!
We have a fabulous opportunity for an Assistant Service Manager (known internally by us as a Client Services Manager) to join our awesome team!
You'll have a genuine passion to lead our service in delivering aspirational person-centred support. You'll be assisting Emma our Senior Client Services Manager in managing our large mental health carers service based in Birmingham and an innovative Community Wellbeing Service (Social Prescribing) in Gloucester.
We work with a wide range of customers, with varied support needs, from all different backgrounds and all different ages. The Birmingham service provides support to both children and adults wherein Gloucester the age ranges starts at 16, so you will need a strong understanding of working with both age ranges. You'll be responsible for overseeing a large and brilliant support team and ensuring the delivery of our customers care needs within their own home, community or NHS health settings, such as Community Mental Health Trusts.
You'll assist Emma with all NHS regulated activities and reporting, as well as supporting the team to effectively deliver high-quality support to our brilliant customers. We'll tell you more about this when we meet you! Having previous experience of managing a large service that oversees the support of children and adults would be a bonus but not essential. You will have the ability to work flexibly to support our teams and customers but being proactive in your approach will be key to this role!
“I’m lucky that I was referred to the carers’ service as I don’t think I would still want to be here. I’m in a much better place, I’m happy I have a job and I’m going to start to learn to drive. My life is so much more manageable. I feel happy again. Thank You.”
About our team
Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family". There are 27 in the team and we don’t just love to support our customers, we’re there for each other too!
Where you’ll work
You’ll work across Birmingham and Gloucester. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy.
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!
Leading a team of frontline support staff, you’ll help us deliver efficient, high quality, cost-effective and customer centred services. You’ll support our team to help empower our customers to live independently and make it a great place to work for our colleagues. As our team and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues. You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.
Here at Home Group we have invested heavily in our future and use current and up to date equipment and have a digital first agenda. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's important to us that you are technologically savvy (or at the very least not a technophobe!)
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As you will be working across Birmingham and Gloucester, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Client Service Manager Job Description,and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!
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