Client Services Manager

Home Group
Birmingham (Hill Street)
£30,000 -£ 39,999
Closing date
9 Dec 2021

View more

Community and Customer Services, Care and support
Salary Band
£30,000 to £60,000, £30,000 - £39,999
Full Time
Organisation Type
Housing association / RP
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Job Details

Client Services Manager

Location: Midlands, Birmingham and Gloucester

Part Time (30 hpw)

Salary from £22,500 pa (pro rata) negotiable dependent on skills and experience

Plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home!

We have a fabulous opportunity for an Assistant Service Manager (known internally by us as a Client Services Manager) to join our awesome team!

You'll have a genuine passion to lead our service in delivering aspirational person-centred support. You'll be assisting Emma our Senior Client Services Manager in managing our large mental health carers service based in Birmingham and an innovative Community Wellbeing Service (Social Prescribing) in Gloucester.

We work with a wide range of customers, with varied support needs, from all different backgrounds and all different ages. The Birmingham service provides support to both children and adults wherein Gloucester the age ranges starts at 16, so you will need a strong understanding of working with both age ranges. You'll be responsible for overseeing a large and brilliant support team and ensuring the delivery of our customers care needs within their own home, community or NHS health settings, such as Community Mental Health Trusts.

You'll assist Emma with all NHS regulated activities and reporting, as well as supporting the team to effectively deliver high-quality support to our brilliant customers. We'll tell you more about this when we meet you! Having previous experience of managing a large service that oversees the support of children and adults would be a bonus but not essential. You will have the ability to work flexibly to support our teams and customers but being proactive in your approach will be key to this role!

Customer quote
“I’m lucky that I was referred to the carers’ service as I don’t think I would still want to be here. I’m in a much better place, I’m happy I have a job and I’m going to start to learn to drive. My life is so much more manageable. I feel happy again. Thank You.”

About our team
Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family". There are 27 in the team and we don’t just love to support our customers, we’re there for each other too!

Where you’ll work
You’ll work across Birmingham and Gloucester. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy.

Working hours
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About you
Leading a team of frontline support staff, you’ll help us deliver efficient, high quality, cost-effective and customer centred services. You’ll support our team to help empower our customers to live independently and make it a great place to work for our colleagues. As our team and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues. You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

Here at Home Group we have invested heavily in our future and use current and up to date equipment and have a digital first agenda. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's important to us that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As you will be working across Birmingham and Gloucester, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Client Service Manager Job Description,and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!

#servicemanager #mentalhealth #wellbeing #birminghamjobs #gloucesterjobs


There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.


Find Us
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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