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Apprentice Performance Analyst

Clarion Housing Group
England, London
Up to £20312 per annum
Closing date
10 Dec 2021

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Homes and Asset Management, Maintenance / Repair
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: London - £20,312 per annum/ Rest of UK - £17,784 per annum

Job Location: Flexible

Hours: 36 per week

Contract Type: 2 year Secondment/Fixed Term Contract

Are you looking for a new and exciting challenge? Don't miss out on this apprenticeship opportunity! We're looking for a dedicated and hard-working individual to complete a 24 month apprenticeship with our Property Services Team.

About the role

We'll look to you to support Clarion's Property Services Management Team with performance audits and analytics across areas as directed by the Head of Strategic Repairs.Reporting to the Repairs Performance Manager, you'll provide comprehensive analytical review service to the Property Services and Housing teams using analytical detail from the Groups systems to support Contractors data.

Other responsibilities will include:-

  • Working with the Performance Manager to ensure that relevant performance analytics are developed and reviewed to support operational colleagues by providing accurate information, and enable reporting to managers and directors as needed
  • Ensuring that all contract data is robustly reviewed and audited and provide evidence based reporting to contract teams to allow appropriate contract management in terms of service quality, contract compliance, customer satisfaction and cost, including written reporting and attendance at meetings as needed
  • Assisting delivery of specific process around compliance with the Groups policy on CDM for all reactive work streams
  • Providing adhoc administrative reporting to the wider Property Services and Housing teams for complex performance outside of routine periodic reporting, in areas such as cost, repair type or volume, by contract or region or any other relevant criteria as needed

About you

We're looking for individuals with proven understanding or performance analytics and performance management of contractors and responsive services. You'll also need experience of database management systems and reporting tools. Great communication skills are also essential for the role.

About the apprenticeship

We offer the opportunity to study for a Data Technician Level 3 Apprenticeship which will take up to 24 months to complete. You'll develop new key skills and behaviours which will support your personal development and progression.

Rewards and Benefits

In exchange for your commitment and dedication, we will provide you with a generous benefits package that includes:

  • 25 days holiday, rising each year up to 30 days after 3 years of service. You will also be entitled to all UK public holidays.
  • Season ticket loans
  • Company Bonus Scheme of up to 5% of your salary
  • Matched pension contributions up to 7.5%
  • Flexible and agile working for the majority of our employees.

The Company

Being an apprentice at Clarion gives you so much more than just a job. You will be part of the largest housing provider in the country. We provide a place that more than 350,000 people call home and we want to do more by building and creating homes and communities that people want to live. You have the opportunity to be part of this and to make a real difference to so many. We aim to build 50,000 homes over the next decade so be part of making that happen.

Clarion is a company where every individual is able to succeed and is encouraged to reach their full potential within a culture that promotes diversity, inclusion and mutual respect. The Clarion Way puts our customers and people at the heart of all we do through clear leadership, a meaningful shared purpose and high levels of personal responsibility.

This is a fantastic opportunity to kick-start your career and grow your skills in the housing sector that really makes a difference to the lives of its customers.

Closing Date: 8th December at midnight

You can read more about the apprenticeship here - Data Technician

For further details on this vacancy and to download the role profile Apprentice Performance Analyst please visit our website at or click 'apply'.

For an informal chat about the role, please feel free to contact Brian Hanratty on 07989 243674.

Applicants must be able to travel across regions as required.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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