Service Improvement Lead

Employer
https://mtvh.octo-firstclass.co.uk/candidates/account/login/121157?aisId=12&rmId=2109
Location
Beeston, Nottingham
Salary
£33,500
Closing date
15 Dec 2021

View more

Function
Other Housing jobs
Seniority
Officer
Salary Band
£30,000 to £60,000, £30,000 - £39,999
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
You need to sign in or create an account to save a job.

Job Details

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

We are looking to recruit a Service Improvement Lead to our Risk and Compliance team. In this role, you will help operational colleagues in the Customer Services Directorate to deliver fantastic services to our customers. You will support our teams to develop robust information and processes that allow them to manage risks, quality, business continuity; and are able to respond to emergencies well. You will evaluate and test services, whilst also reporting and monitoring on key areas of the business for example: safeguarding, antisocial behaviour, complaints, and regulatory concerns (as per Financial Conduct Authority, Care Quality Commission and Regulator for Social Housing).

What you will need to succeed in this role

If you enjoy working in a diverse environment, have a keen eye for detail, and understand the importance of using information, learning and data to support our colleagues deliver the best possible service to our customers – this is the role for you.

Ideally you will be someone who has a good understanding of Housing, or Care and Support Services and be accustomed to working in a regulated environment.

What you need to do now

If you are interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to apply via our website with an up-to-date CV.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Find Us
Website:
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert