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Service Improvement Lead

Beeston, Nottingham
Closing date
15 Dec 2021

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Other Housing jobs
Full Time
Organisation Type
Housing association / RP
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About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

We are looking to recruit a Service Improvement Lead to our Risk and Compliance team. In this role, you will help operational colleagues in the Customer Services Directorate to deliver fantastic services to our customers. You will support our teams to develop robust information and processes that allow them to manage risks, quality, business continuity; and are able to respond to emergencies well. You will evaluate and test services, whilst also reporting and monitoring on key areas of the business for example: safeguarding, antisocial behaviour, complaints, and regulatory concerns (as per Financial Conduct Authority, Care Quality Commission and Regulator for Social Housing).

What you will need to succeed in this role

If you enjoy working in a diverse environment, have a keen eye for detail, and understand the importance of using information, learning and data to support our colleagues deliver the best possible service to our customers – this is the role for you.

Ideally you will be someone who has a good understanding of Housing, or Care and Support Services and be accustomed to working in a regulated environment.

What you need to do now

If you are interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to apply via our website with an up-to-date CV.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

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