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Assistant Director - Consumer Regulation

Regulator of Social Housing
Manchester; Leeds; Birmingham, London, Bristol
£90,579 - £100,542
Closing date
29 Nov 2021

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Corporate Services, Government and compliance, Executive & Senior, Senior management
Head of services
Full Time
Organisation Type
Government organisation
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Job Description (the successful person will be responsible for):

The 2020 Social Housing White Paper set out a vision for improving the quality of homes and services to tenants via landlords. The RSH will lead this improvement across the sector through an expanded, proactive consumer regulation remit.

The postholder will oversee the establishment of the new Consumer Regulation Directorate to develop and implement the new function as well as continue current reactive consumer regulatory work. 

The Assistant Director will also build and maintain strategic external relationships to support delivery of proactive consumer regulation across the sector. 

You will have senior level leadership and management skills with a proven ability to inspire and lead a multi- disciplinary and diverse team to deliver, preferably in a consumer or regulatory environment. You will have a strong track record of applied strategic thinking capability and experience of successfully managing a range of stakeholder relationships with authority and credibility. You can demonstrate to us a solid track record of engaging effectively with diverse groups of tenants and/or consumers to help deliver high quality services that meet identified needs.

Responsibilities (In order to complete the responsibilities of this role, the successful candidate will have):

The successful candidate will be accountable for set up work to ensure effective operational implementation of the new proactive consumer regulation regime (following legislation). They will be responsible for informing the set-up of the new Consumer Regulation Directorate which integrates with our current regulation role, informed by the concerns and issues that matter to social housing tenants.

The successful candidate will represent the RSH with credibility and confidence, leading and supporting the RSH’s engagement with key stakeholders, including tenants and their representatives, private registered providers at board and executive level, local authorities, councillors and senior officers as well as other regulators and professional bodies. They will ensure the new proactive consumer regime  is informed by the needs of tenants and other stakeholders and can be delivered effectively.

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