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Assistant - HR

Homes England
Newcastle Upon Tyne
Circa £22,960
Closing date
30 Nov 2021

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Corporate Services, HR / Organisational development
Salary Band
Up to £30,000
Fixed Term Contract
Full Time
Organisation Type
Government organisation
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Assistant - HR Fixed term until end of May 2022 What we offer... 

We understand how important life is outside of work so, as well as competitive salary and 33 days annual leave, we are totally committed to flexible working. We’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.


If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to loads of great discounts with leading high street names.


Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future.


If you are a member of a professional body we’ll pay for your membership and once you get your top of the range digital kit you’ll be good to go in one of our great offices (or at home!)

A bit about the role...

We’re looking to recruit an experienced administrator to complete our fabulous Colleague HR Support Hub.  As an HR Assistant, you will play a critical role in supporting the employee life cycle, ensuring that our transactional work is carried out timely and accurately. Your workload will be primarily administrative, including conducting pre-employment checks, processing payroll, handling family friendly documentation, and inputting data into our HR system. You will also have the exciting opportunity to improve our current processes to enhance our colleagues’ user experience, as well as continuously working on your own development.


This role will give you the opportunity to shape the future of the Colleague HR Support Hub in a thriving national organisation that has an important social purpose. We are on a real transformational journey and we’d love for the right person to be a part of it. You will be encouraged to think outside the box and will frequently collaborate with colleagues in HR and the wider organisation.


You’ll be working with Jen, our Manager - Colleague HR Support, and six HR Assistants. Jen is passionate about delivering a first-class customer service, resolving queries, building relationships with her team, and bringing creativity and innovation to transactional work.

The key responsibilities include:

•  Liaise directly with customers to provide first line HR advice and guidance to the business, aiming for a ‘right first-time response’ on all general HR queries, policies and procedures;

•  Take ownership of managing all inbound queries and customer relationships to agreed SLAs;

•  Deliver customer centric and efficient HR services by administering established processes to agreed time and quality measures;

•  Ensure that colleagues and managers receive a high level of customer service;

A bit about you…

You will embrace working in a busy HR Transactional Team, working collaboratively with other colleagues, whilst thinking creatively about continuous improvement.

You will need to demonstrate excellent customer service and communication skills, as well as have the ability to prioritise tasks and anticipate future actions required with the customer experience at the forefront.

The key skills and knowledge we’re looking for include:

•  Minimum of five GSCEs or equivalent (A to C grades) or business-related BTEC HND or a recognised qualification in HR/administration/secretarial skills e.g. NVQ level 2/3 in Business and Administration.

•  Appropriate professional membership e.g. CIPD

•  Intermediate level Microsoft Office capability - Outlook, Word, PowerPoint

•  Advanced level - Excel

•  Excellent communication and organisation skills.

Who are we? 

We are the Government’s national housing agency. Our role is to accelerate the pace of house-building across the country, particularly in areas where there are the most serious affordability issues – meaning people are struggling to find homes. 


We have the appetite, influence, expertise and resources to drive positive market change and meet the Government’s ambition to deliver 300,000 new homes a year. We are using our land, influence, funds and knowledge to increase the pace, scale and quality of new homes accelerating delivery in areas of greatest demand and helping create great places to live. Within the next few years, we will have invested over £27 billion across our programmes. To deliver against these aims we’re building a different kind of public service - join us to help make this happen.


We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. 


If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at that stage.


Homes England are a geographically diverse community. We are all hybrid working at the moment spending some of our time working from home and some based at our offices which are spread across England. The wellbeing of our colleagues remains one of our top priorities. 

Please note that Homes England are currently consulting on a pay and grading review.  We will share information with candidates about the outcome of this review and any impact that this may have on this role throughout the recruitment process. If you are an internal applicant you will be subject to our interim pay controls, details of which can be found on the intranet.


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