S4B Customer Services Specialist

Onward Homes
S4B, 15 Brunswick Street, Manchester, M13 9SU
£21,700 (Confirmed Rate)
Closing date
30 Nov 2021

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Community and Customer Services, Tenant services
Full Time
Organisation Type
Housing association / RP
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Job Details

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for a Customer Service Specialist to join our S4B Customer Services Team based in Brunswick Manchester.

Within this role you will provide a professional high quality multi-channel customer contact experience to all internal and external customers, handling the full range of housing enquiries and wherever possible offering a resolution at the first point of contact.

You will take accountability for handling all methods of customer interaction via the Contact Centre, social media and office reception and work to deliver a first point of contact resolution at all times. This role is suitable for an individual who is able to provide a professional, high quality multi-channel (Phone, Face-to-Face & Social Media) customer service to internal and external customers. 

You will need experience of working in a customer facing environment and of using a wide range of relevant IT packages in order to manage customer contact efficiently. It is desirable that you have good knowledge of social housing.

This role will be based at the S4B Housing Office and will predominately work from that office, although some travel to other offices/sites may be required. Some flexibility may be offered to enable ad-hoc working from home from time to time.

This role is 18 hours per week over 3 days; Monday, Tuesday & Friday. Working hours are 11:00 - 17:00 (6 hours per day) Alternative working hours may be considered. Please note that the advertised salary is the full time equivalent, and will be pro rata in line with the part time hours of the role.

As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.

Interviews will be completed face-to-face in accordance with the organisations Safe Systems of Work


Onward is one of the largest registered providers of social housing based solely in the North West of England with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.

Onward currently comprises of five leading housing providers committed to the regeneration and sustainability of our region; Contour Homes, Liverpool Housing Trust, Ribble Valley Homes, Hyndburn Homes and Peak Valley Housing Association. They work together under the Onward brand as a not-for-profit organisation regulated by Homes England.

Our member organisations are united by a common purpose – to make a positive difference in the communities we serve.

  • We build, manage and maintain homes for people who are unable to access housing on the open market.
  • We deliver high quality homes and first class services that make a real difference to the people living in our neighbourhoods.
  • We offer customers support and assistance, helping people to overcome the challenges faced in our communities.
  • We provide homes and support to vulnerable people, helping them to live independent lives in the community.
  • We work with partners, voluntary groups and government agencies to provide more homes for people from all backgrounds, meeting the increasing need for housing throughout the North West.

Together as Onward, we’re signalling our intention to increase our impact by building more homes and delivering better services.

Find Us
+44 151 708 5777
Head Office
12 Hanover Street
L1 4AA
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