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Digital Operations Manager

Futures Housing Group .
Futures House
Closing date
30 Nov 2021

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Corporate Services, IT
Salary Band
£30,000 to £60,000, £40,000 - £49,999
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP
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Help us on our journey through the Matrix

Could you be ‘The One’ to pick up the lead in our journey down the digital rabbit hole to plug us and our customers into the Matrix?

Like Morpheus, we’re looking for a flexible, adaptable, digital dynamo who can help to continue to transform our reality and – crucially – how our customers do business with us, and excel in managing the ongoing changing shape of Futures and the exciting moves we have already taken.

This role is being uploaded so we can recruit a special talent on a 14 month fixed term contact with the experience of implementing effective channel shift strategies, including automation of services and managing such, and managing how organisations respond to customers.

You’ll be working at the cutting edge of our transformation programme which is helping Futures improve what it does and how it does it.

Because this is a cross-business role, we need a born people-person and skilled relationship manager who can work as part of a wider team.

You’ll also be a driven self-starter, comfortable with making decisions and communicating effectively to earn buy-in from stakeholders.

Naturally, you’ll be obsessed with how technology can improve lives and how it can be harnessed by organisations.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group! We’ve just moved to a state-of-the-art, flexible new workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings. 

We’ve recently signed up to Harry’s Pledge, a campaign to support people who are working but also looking after a friend or family member who needs extra help. We know balancing work and caring is tough and that’s why we have an extra focus on supporting team members in this situation.  

This year we’ve been awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date

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