Chair of Customer Services Committee

Employer
Metropolitan Thames Valley
Location
London
Salary
Remunerated
Closing date
13 Dec 2021

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With a turnover of £446m and 58,000 homes, MTVH is one of the largest social landlords in the country. We are a mould-breaking and large-scale developer of modern new homes for affordable rent, shared-ownership and sale, and a provider of essential care and support services to residents across London, the South East, East Midlands and East of England. Our history, our culture and our values stand out, and have never felt more vital to our work and to shaping our future and the future of the communities we serve; our vision is that everyone should have a home and the chance to live well.

We are proud to be a high-performing organisation, with excellent regulatory ratings, improving levels of customer satisfaction, and an A-stable credit rating. We are delivering real value for the people we serve, and yet there is still much more that we need to do. The needs and expectations of our residents and communities have changed. New challenges and inequalities have emerged during the pandemic, and barriers that existed before have grown. The Black Lives Matter movement has highlighted the urgent need for more to be done to address racial inequalities. Housing supply continues to fail to keep up with demand, particularly for those on lower incomes, and people’s care needs are growing. The government has made the welcome commitment to achieve net zero carbon emissions by 2050, with the efficiency of existing homes having a major part to play.

Against this backdrop we have significant challenges and opportunities ahead of us, and we need energised and committed people at every level of the organisation to shape and deliver our new strategic plan.  Following the appointment of 4 new board members in the past year, we are now looking to welcome a further board member to Chair our Customer Services Committee.

This position is remunerated at a rate of £14,000 per annum. Remuneration is subject to statutory deductions and payment is via the MTVH PAYE scheme. The Term of office is three years, which is renewable up to a maximum tenure of six years, with a time commitment of approximately two days per month.

Reflecting the diverse communities that MTVH is proud to support, we are committed to building a Board dedicated to furthering diversity and inclusion. We actively and warmly encourage applications therefore from a broad and deep range of backgrounds and experiences.

Saxton Bampfylde Ltd is acting as an employment agency advisor to Metropolitan Thames Valley on this appointment. For further information about the role, including details about how to apply, please visit www.saxbam.com/appointments using reference JAGADF. Alternatively telephone +44 (0)20 7227 0880 (during office hours). Applications should be received by noon on Monday 13 December 2021.

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