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Housing Officer

Networx Recruitment
Watford, Hertfordshire
£30,000-£35,000 per annum
Closing date
30 Nov 2021

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Community and Customer Services, Housing / neighbourhood management, Tenant services
Full Time
Organisation Type
Housing association / RP
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Housing Officer

£30,000-£35,000 per annum

Watford, Hertfordshire

Permanent, Full Time (37 hours per week)


Closing date: 30th November 2021

Interviewing: Week Commencing 6th December 2021


Do you have excellent customer service skills with a housing background? Are you looking for a new and exciting career in housing? Are you a housing professional with exceptional customer service skills? If so, Watford Community Housing want to hear from you.


You will be a confident communicator who can make decisions with ease whilst keeping the customer’s needs as your focus.


Due to the nature of the role you will need to have a full driving licence and access to a car with business insurance.


About the role:

The successful person will be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household, making referrals, and signposting for support as necessary. To reduce debt owed in rent and service charges and to manage cases of antisocial behaviour, working in partnership with other teams and agencies as required.


Working closely with other teams, you will be responsible for the high standard of Customer Service which is responsive to our customer’s needs.     


Please find attached the job description detailing the key accountabilities and the essential/desirable knowledge, skills, abilities and experience for this role.      


What we can offer:

Working close to Watford Junction station and within walking distance to the shops and cafes of Watford town centre, your salary will be £30,000 - £35,000.

  • 28 days annual leave plus bank holidays
  • Employer pension contribution up to 11%
  • Development opportunities
  • Life assurance 4x of annual salary
  • staff discount scheme

When applying for Watford Community Housing, please consider our organisation’s values: 

  • Professional – We are honest, open and respectful. People trust us to keep our promises.
  • Collaborative – We work together as one team and build lasting partnerships to get results.
  • Forward-thinking – We have a can-do attitude and embrace opportunities to improve and innovate. 

Please note we reserve the right to close the vacancy early if we receive a large response

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