Full Time (37.5 hours per week), Permanent
Salary Circa £28,950 (pro rata) negotiable based on skills and experience
Plus, Brilliant Benefits
Empowering to live rewarding and happy lives. That’s when it hits home
We have fabulous opportunity for you to join our really awesome team as a Housing Manager. Your roles in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!
As a team we’re critical to supporting our customers. This means you’ll cover the hours of 9 am to 5.30 pm Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!
Where you’ll work
You’ll work across Edinburgh, Fife and West Lothian but you will have specific responsibility for our properties within Edinburgh. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy.
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It’s important to us that you have worked in a housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes.
When you join, you’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
About our team
To us were not just a team we’re a ‘work family’. Our manager is Janice, she is Operations Manager and has worked for Home Group for over 15 years, her role has included delivering a range of operational and specialist services in the social care and housing fields. Janice empowers colleagues and customers through involvement and team building, to provide personalised service delivery and tenancy sustainment. When not at work, you might find her travelling far and wide in her mobile home. There are 4 of us in the team, and we don’t just love to support our customers, we’re there for each other too!
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.