Community Safety Manager - Anti Social Behaviour /  Housing

£38,251 - £42,501 per annum

Birmingham - Home Based

Full Time, Permanent

The Vacancy

We want someone to Lead a team of Community Safety colleagues delivering a comprehensive service of support and advice as well as taking a lead on any tenancy related legal processes.

The role will be responsible for the effective day to day operational management of the Community Safety Team. Providing a vitally important service to the wider group helping to mitigate any risks posed to our business, and always looking to develop and maintain effective housing management knowledge and promote successful tenancies and sustainable communities.

We want someone who is a passionate and diligent leader who can help Platform Housing Group deliver the best service to our customers and wider Stakeholders. As Community safety manager you will investigate and respond to complaints or concerns and work to resolve councilor and MP enquiries, always promoting best practice across the wider business areas.

Can you?

• Ensure effective, robust and responsible people engagement and development
• Ensure colleagues are working within legislative, regulatory, policy and procedural requirements and are equipped with the knowledge and skills to deliver an outstanding tenancy and neighbourhood management service for customers.
• Embed customer consultation and involvement, promoting a variety of engagement methods and encouraging feedback and Community Champions in conjunction with the Community Engagement Team
• Promote safeguarding, and domestic abuse awareness and effective case management in the team and across the organisation
• Actively monitor performance against targets and take corrective action where required
• Identify and highlight any emerging or new risks to the Head of Localities and wider Localities Team, working collaboratively develop a plan detailing the risk and how it is to be mitigated

   

This role is home based but will require operational travel, therefore the successful candidate will need a full driving licence. 

Due to the nature of the role the successful candidate will be subject to a DBS check prior to commencing the role 

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage.  After all, we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events.  This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.