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Neighbourhood Assistant

Onward Homes
£21,700 (Confirmed Rate)
Closing date
26 Nov 2021

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Community and Customer Services, Anti-social behaviour, Care and support, Housing / neighbourhood management, Social Care
Assistant / coordinator
Part Time
Organisation Type
Housing association / RP
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Job Details

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for an Neighbourhood Assistant (1 post) to join our Neighbourhoods team in Merseyside until April 2022.  Interviews will be held between 1st and 3rd December, 2021, for shortlisted candidates.


Reporting to the Letting & Administration Team Leader, you will provide administrative and lettings support to our Neighbourhoods teams.

The post holder will process housing application forms, supporting documentation and arrange viewings. You will be proactive in managing waiting lists for re-housing, to enable offers to be made. You will ensure nomination targets are achieved and build effective relationships with Local Authority partners and Choice Based Letting providers, whilst responding to lettings and housing options enquiries and providing housing advice to prospective customers. You will be required to develop adverts and marketing campaigns in partnership with Neighbourhood Specialists, whilst ensuring accurate tenancy agreements and sign-up packs are produced.

You will provide customer reception duties where applicable and support facilities management of regional offices, as well as performing general administrative duties to support the work of the neighbourhoods team.

To be successful, it is essential you have significant experience delivering customer service and working as part of a team, whilst following set policies and processes.

This role will be based at the Watson Building and will predominately work from that office, although some travel to other offices/sites may be required. Some flexibility may be offered to enable ad-hoc working from home from time to time.

As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch


Onward is one of the largest registered providers of social housing based solely in the North West of England with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire.

Onward currently comprises of five leading housing providers committed to the regeneration and sustainability of our region; Contour Homes, Liverpool Housing Trust, Ribble Valley Homes, Hyndburn Homes and Peak Valley Housing Association. They work together under the Onward brand as a not-for-profit organisation regulated by Homes England.

Our member organisations are united by a common purpose – to make a positive difference in the communities we serve.

  • We build, manage and maintain homes for people who are unable to access housing on the open market.
  • We deliver high quality homes and first class services that make a real difference to the people living in our neighbourhoods.
  • We offer customers support and assistance, helping people to overcome the challenges faced in our communities.
  • We provide homes and support to vulnerable people, helping them to live independent lives in the community.
  • We work with partners, voluntary groups and government agencies to provide more homes for people from all backgrounds, meeting the increasing need for housing throughout the North West.

Together as Onward, we’re signalling our intention to increase our impact by building more homes and delivering better services.

Find Us
+44 151 708 5777
Head Office
12 Hanover Street
L1 4AA
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