Resource Planner

Employer
Clarion Housing Group
Location
England, Hertfordshire, Stevenage
Salary
£27332 - £32154 per annum
Closing date
8 Dec 2021

View more

Function
Community and Customer Services
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

We're recruiting for a Resource Planner to join our team in Stevenage on a permanent basis. We're looking for diligent and resilient people responsible for making sure our repairs and maintenance service is efficiently delivered and is highly customer focused.

Clarion Housing is the largest social landlord in the country with 360,000 residents, and our repairs and maintenance service is critical to our success.

As a Resource Planner, you'll be tasked with allocating appointment slots to arrange repairs to residents' properties, and track the progress of our team of maintenance operatives to ensure these repairs are completed within their priority deadline. We'll look to you to block out holiday, sickness and staff training time in operatives' diaries, as well as schedule any necessary follow-on works.

Some of the other duties include:

  • Contact all customers reminding them of the following day appointments

  • Check the previous day's diary to ensure all jobs were completed and closed down

  • Check operatives are attending appointments throughout the day

  • Ensure all operatives are fully utilised with minimal travel time in order to maximise productivity

Ideally, you'll already have demonstrable experience of working with resource scheduling software in a logistical customer focused environment and experience of scheduling teams within a repairs and maintenance environment.

Excellent interpersonal and communication skills with an aptitude for close team working are essential.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5% of your salary with generous life assurance

  • Flexible and agile working for the majority of our employees

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Wednesday 8th December 2021 at midnight

For further details on this vacancy, please click 'apply' or visit our website for further details.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
Website:
Location
6 Tooley St
London Bridge
London
GB
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