LiveSmart Team Leader X2

Clarion Housing Group
England, Surrey, Leatherhead
£35780 - £42084 per annum
Closing date
8 Dec 2021

View more

Community and Customer Services, Housing / neighbourhood management
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: £35,780 - £42,084 per annum

Job Location: Leatherhead (mobile working)

Hours: 36 per week

Contract Type: Permanent

Are you experienced in leading teams, managing services and supporting vulnerable adults?

We're looking for two Over 55s Housing Team Leaders (known as LiveSmart Team Leader internally) to manage and coordinate a team that provides an intensive housing management and concierge service to meet the needs of residents living in Over 55s housing. The role covers several LiveSmart schemes within your geographical so you must be able to travel across the region as required.

What will you be doing?

  • Recruit, manage, guide and support a team ensuring that clear and agreed plans and objectives are in place to deliver exceptional customer service and fulfil the wider business objectives

  • Provide advice, guidance and support to customers/suppliers/partners and colleagues ensuring a quality service is given in order to achieve Service Level Agreements/Key Performance Indicators

  • Conduct reviews of all health and safety checks and facilities management processes within LiveSmart services to measure standards and the delivery of high quality 'local' customer services

  • Monitors safeguarding concerns, ensuring that alerts are raised and reviewed in line with the organisations policies and procedures and staff teams have completed safeguarding training as required

  • Resolve queries/cases and provides conflict resolution to avoid escalation and formal complaints from residents

You must be flexible, calm under pressure and have experience of planning, managing and organising resources. You'll have experience of line managing a team as well as the ability to build and develop teams. You'll already have extensive experience of working in housing or services that deliver housing to vulnerable adults. You'll be an excellent problem solver and have a knowledge of health and safety requirements and legislation. You'll also be an excellent advocate for Clarion and our residents with various stakeholders, including contractors, county and local authorities and care and support commissioners and providers.

Where will you work?

The role is based from our Leatherhead office but will include a mix of home working and site visits to LiveSmart schemes in the south region therefore extensive travel will be required.

What you'll get in return

Knowing that you're making a difference to our resident's lives is rewarding, but our role's offer much more than that. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5% of your salary with generous life assurance

  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Wednesday 8th December 2021 at midnight

Interviews to be held Wednesday 15th and Thursday 16th December 2021.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This post is subject to Basic Criminal Record Check Clearance.

Applicants must be able to travel across regions as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
6 Tooley St
London Bridge
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