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Housing Management Coordinator

Home Group
Scunthorpe (Crosby Mews)
£10,000 - £19,999
Closing date
26 Dec 2021

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Community and Customer Services, Housing / neighbourhood management
Assistant / coordinator
Full Time
Organisation Type
Housing association / RP
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Job Details

Housing Management Co-ordinator


12 Month Fixed Term Contract (34.5 hpw)

Part Time hours and job share considered - we’ll explore this at interview!

Salary of £19,300 to £20,250 pa (pro rata), plus, brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous opportunity for you to join our brilliant Housing Management team based predominantly in the Scunthorpe area covering two services. There will also be times where you will provide support to colleagues in other areas within the Yorkshire region which many involve a small amount of travel, therefore having access to a vehicle is essential to the role.  

About you
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You may have some experience in safeguarding, risk assessments, confidentiality, alongside working collaboratively.

As a Housing Management Coordinator, you’ll become experienced in managing a housing management caseload and overseeing landlord and housing management duties. You’ll become experienced in re-letting of properties, collecting rents, and taking formal tenancy action when needed. You’ll be great at managing your own time and have strong written and verbal communication skills.  

Ideally, you'll have a flexible approach with great time management, both being essential to help you manage your day-to-day activities and ensure an excellent service is delivered to our customers.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

Working hours
You’ll work from Monday – Friday between the hours of 8.30am – 4.30pm. This will include a mix of home working and working on site. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About the service
The services provide accommodation at a Women’s Refuge for women and children fleeing Domestic Abuse, with the other site providing accommodation to individuals who are either homeless or at risk of being homeless. Both services are partnered with local support providers who are responsible for providing support and maximising the health and wellbeing of our customers. You will interact with them on a regular basis to ensure the customers' needs are met and our client promise is fulfilled.

The role is very varied and often fast paced with no two days being the same. A typical day could involve carrying out Health & Safety compliance checks, carrying out assessment for potential new customers and attending multidisciplinary meetings. Another day you could find yourself working alongside our maintenance surveyors assisting with planned works, completing some void property work or liaising with our legal team seeking guidance on tenancy related matters.

You'll also help our customers with their housing benefit claims and making sure that these are received on their rent account. You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly. You’ll also liaise closely with local stakeholders to ensure our services achieves maximum occupancy, and that we are health and safety compliant. We place our customers at the very heart of our decision making to ensure that they live in a home with high standards and meets their needs. This involves consultation with customers on a variety of topics and working within a budget.

If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high-tech company and most of our application process and mandatory learning are online. However, we’re glad to support you if you need help.  

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

You need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

About our team
You’ll be working alongside our fabulous team who are passionate about helping our customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’.

Our managers are Lucy & Tracy who between them have worked for Home Group for 9 years. There are currently 8 of us in the team and we don’t just love to be there for our customers, we’re there for each other too!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Coordinator Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.


There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.


Find Us
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
United Kingdom
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