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Casework Coordinator

Employer
Peabody
Location
Chatham, London (Greater)
Salary
£20,126 per annum
Closing date
7 Dec 2021

View more

Function
Other Housing jobs
Seniority
Assistant / coordinator
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Details

Peabody has an exciting full-time, permanent opportunity for an organised, motivated individual with excellent administration and customer service skills. The post is currently based at home due to the current pandemic, however when government guidelines advise, the role will be based within a friendly team in the scenic Chatham Historic Dockyards.

As a Casework Coordinator you will fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports our customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved. You will be highly organises, with an eye for detail you will assume the full responsibility of  coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying client base.

Skills / experience required

  • Empathy towards vulnerable people.
  • Experience of working in a customer service environment.
  • Excellent verbal and written communication skills.
  • Ability to maintain up to date records and reports.
  • Ability to prioritise workload and meet tight deadlines.
  • Ability to collaborate and work as part of a team.
  • Excellent computer literacy skills, including Microsoft Office, Excel and Outlook.
  • Knowledge of housing and or support services, benefits and grants

The working hours are: Monday – Friday 9am - 5pm

For an informal chat, please call the manager Jules on: 07507 761147.

Please note video interviews are due to take place on Wednesday 15th December 2021.


 

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

 

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

Company

About Peabody

About us

Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.

What we do

We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.

We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and  growing and using our position of influence to create positive change.

We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.

Working for us

We're a thriving human and kind organisation with people at our heart.

If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.

We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.

Our performance

We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.

Company info
Website
Telephone
0845 055 0261
Location
45 Westminster Bridge Road
London
.
London
SE1 7JB
GB

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