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Income Officer

Blue Octopus Recruitment Ltd
Cheadle Hulme, Cheadle
£25,000 per annum
Closing date
21 Dec 2021

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Corporate Services, Finance
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP
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Job Details

Fixed Term Contract until 31st March 2022

Do you thrive in a fast-paced work environment? Do you enjoy working to tight deadlines? Do you like to make a difference? If this sounds like you, this could be your perfect role.

At Johnnie Johnson Housing, we’re looking for an Income Officer to join us.

The Income Officer will provide a comprehensive income management service to Johnnie Johnson Housing, ensuring daily tasks are carried out to a high standard, striving to maximise rental income and make the business ‘Outstanding’.

Driving a strong payment culture, you’ll deliver a high-quality rent collection and arrears recovery service by identifying vulnerabilities, providing financial and budgeting advice to residents with emphasis on their responsibility for paying their rent. You’ll maximise income from rent, service charges and other charges, through preventative and pro-active measures, such as attending warrant suspension court hearings and evictions, ensuring an effective income collection service.

So now you’ve heard a bit about the role, let us tell you a bit about the team! It’s important to know who you might be working with, right?

Our Team

You will report into our Income Leader and sit within a close-knit team of 5. As well as providing support to the organisation, we support each other too. We work hard but we also like to have fun and you’ll often find us catching up outside of work.

About you

We’re looking for someone who has experience in income management or debt recovery/collection, preferably in a social housing environment, and who can work as part of a multi-disciplinary team, supporting, assisting and providing cover for other colleagues. We’d like you to have experience of managing a caseload of arrears and have a good understanding of residents’ tenancy responsibilities.

We’d also like you to have experience of auditing rent accounts, calculating arrears balances and court order default liability, including attending Court for possession proceedings and of financial inclusion services. Knowledge of welfare benefits is also a must, as is knowledge of arrears recovery processes, legislation and pre-action protocol.

And the benefits of working for us?

We’ve adopted a completely hybrid way of working, meaning once you’re up and running and fully trained in the role, you can work from home and/or our brand new (and very swanky!) Innovation Hub, Eden Point in Cheadle Hulme!

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, healthcare discounts, and loads more fantastic benefits too – you can find out more about these on our careers site!

About us

Johnnie Johnson Housing are a not-for-profit housing association, housing over 7,000 residents across the North West, North East, Yorkshire and Derbyshire and specialise in independent living for the over 55s. Our vision Living Longer, Living Better is simply about helping people age well and live independently for longer in their own homes.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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