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Income Recovery Administrator

Origin Housing
Euston, London
£25,802 per annum
Closing date
6 Jan 2022

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Community and Customer Services, Housing / neighbourhood management
Full Time
Organisation Type
Housing association / RP
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Job Details

Origin – shaping communities; building lives

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.

Our vision for this role

We’re looking for the right person to join our friendly Income Management Team as an Income Recovery Administrator to deliver high-quality support to assist the team in maximising rental income by contacting customers directly, actioning accounts in line with process, setting up Direct Debits and actioning refunds as well as managing all court administration.

You truly care about customer satisfaction and have previous administrative experience working within a fast-paced environment. You want to make a difference to our customers lives by being proactive and positive. You will have experience of working in a target driven environment and have a passion for new ideas.

This is a great opportunity for applicants to make a difference in what is a very challenging time for everyone. The role calls for a highly motivated, customer focused, solution orientated individual who has previous administrative experience with the ability to be diplomatic and demonstrate strong customer service.

What you’ll do

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.

At a glance you:

  • Take the lead on providing administrative support to the Income Recovery Team.
  • Direct your energy towards moving things forward in line with processes.
  • Build trust by being a confident and customer focused communicator. Liaise with external agencies and build relationships.
  • Think of others unconditionally; provide support and negotiate agreements to sustain tenancies.
  • Reach out to people and take a real and non-judgemental approach.
  • Remember the little things and go the extra, extra, extra mile.

What you’ll need

  • Previous administrative experience working within a fast-paced environment
  • Previous experience in managing and handling data.
  • An awareness of Housing Benefit, the Universal Credit system and Welfare Reforms.
  • Able to prioritise conflicting demands and the ability to work to deadlines whilst maintaining a caring approach to tenants.
  • Willing to work flexible hours, including occasional evenings.
  • Excellent customer care and communication skills – verbal and written.
  •  Excellent IT skills – Microsoft Office, specifically Word & Excel
  • Uses own initiative to identify and find solutions to administration issues

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit

Please note we will be asking for satisfactory references and DBS check. Successful applicants for interview will be contacted within seven days after the closing date.

Benefits for the right person

We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer:

  • Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you
  • Tailor-made Healthcare plans and/or insurance plans – let us know your preference
  • An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times
  • A choice of rewards that you choose where to spend
  • An Awards recognition scheme that champions individual achievement

See our new benefits portal where you can select the options that suit your lifestyle.

Closing date: 6th January 2022

Interview and assessment date: Wednesday 12th January 2022


Origin Housing is a community-based housing association, managing over 6,500 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.

We’re committed to developing sustainable communities in challenging, high density areas. We're a skilled provider of mixed tenure and mixed-use development with a strong reputation for housing support and community development. We use our profits to strengthen our communities and reinvest in our existing homes.

Our vision:

Great homes, positive people, strong communities


Find Us
020 7209 9222
St Richards House
110 Eversholt Street
United Kingdom
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