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Neighbourhood Response Officer

Employer
Clarion Housing Group
Location
England, London
Salary
£32000 - £38000 per annum
Closing date
21 Dec 2021

View more

Function
Community and Customer Services, Tenant services
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Salary: £32,205 - £37,892 per annum

Job Location: Islington

Hours: 36 per week

Contract Type: Permanent

We're looking for a confident, customer focussed Neighbourhood Response Officer to join our team. Ensuring that our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.

What's involved?

Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy. You'll be out and about visiting residents to deal with tenancy matters, carrying out sign ups and helping with emergencies.

We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

We're looking for a confident and resilient individual with a positive mind set. You'll need previous housing management experience with sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone. You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.

You'll be based in Islington and will be required to regularly travel across North London to meet our residents, depending on the requirements of the business.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Midnight on 21st December

You can download the role profile here - Neighbourhood Response Officer

Applicants must be able to travel across regions as required.

This post is subject to Basic Criminal Record Check Clearance.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Find Us
Website
Location
6 Tooley St
London Bridge
London
GB
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