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Lettings Officer

Home Based (within commutable distance of Bristol)
£24,449.90 per annum
Closing date
8 Jan 2022

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Community and Customer Services, Tenant services, Corporate Services, Administration
Full Time
Organisation Type
Housing association / RP
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Are you looking to pursue a career in housing? Or perhaps you’ve worked in the sector before and want to feel the buzz of helping families find their forever homes? If so, this could be the role for you!

Here at Stonewater, we are looking for a Lettings Officer to join our Empty Homes team.

This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. It’s not a call centre or sales role – you’ll be delivering a positive experience to our customers and maximising Stonewater’s income through efficient management of our exit process and voids works on our homes.

You’ll respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service and provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, lock change requirements and valuations. You’ll ensure that the voids works on our properties are appropriate, timely, on budget and properly assessed and utilise your own initiative to choose management of the works required on our homes, prioritising the completion of the works in progress, working in partnership with our contractors to ensure the efficient let of our homes. As Lettings Officer, you’ll also provide administrative support to the Lettings Team Leaders, maintaining records and databases and collating / analysing statistical information.

The ideal candidate will:

  • Be a pro-active and practical problem solver who enjoys working in a target driven environment.
  • Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload.
  • Be someone who can work on their own initiative, whilst understanding the benefits of team work.
  • Be self-disciplined, accountable and reliable.
  • Be dedicated to getting the job done, have a positive ‘can-do’ attitude and above all, great customer service skills.
  • Have strong IT skills, able to use varying databases and Contractor Interfaces once training is provided.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Interviews to be held: 6th & 7th January 2022

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