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Executive Director of Customer Services

Employer
Campbell Tickell
Location
Newcastle Upon Tyne
Salary
£133,926 pa plus generous benefits
Closing date
24 Jan 2022

Job Details

 We are all about providing strong foundations at Karbon Homes, and it is hugely rewarding for us to see how a high quality and safe home plays a crucial part in fulfilling lives.

Although we are a substantial housing provider, with almost 60,000 customers across the North East and Yorkshire, our success is built on delivering services that are locally responsive, easy to access, and tailored.

This leadership role sits at the heart of our intent to continue to deliver excellent service. Working with your team, you will help them to see that quality customer insight and respectful relationships with our customers is how we ensure that we can keep meeting existing and future customer needs and help them understand how to play their part.

As one of six leaders in our Executive team, you will place a high premium on strategic collaboration and operational innovation. A role model for many, you will inspire confidence and courage. You’ll also thrive on the responsibility to shape and drive transformation.

With a background in customer service that encompasses scale and complexity, we are open to seeing people with diverse experiences and profiles. You will need to bring integrity, purpose and thoughtfulness to all that you do in this role.

Karbon Homes has a significant role in supporting our customers and communities to achieve their full potential. Our new Executive Director of Customer Services will know that it is a privilege to deliver on that.

A job pack is available from www.campbelltickell.com/jobs

Bill Barkworth at Campbell Tickell is available for informal discussion on 07706 369273 or bill.barkworth@campbelltickell.com.

Company

Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.

Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.

We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.

We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.

Company info
Website
Telephone
0203 434 0990
Location
Laystall House
8 Rosebery Ave
Wembley
London
EC1R 4TD
United Kingdom

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