Localities Operations Manager - Various Locations

Are you an experienced leader with a passion for people and delivering outstanding services for customers? 

Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities teams through the next steps of our transformation journey and to play a key role in delivering our New Operating Model and the objectives set out in our Corporate Strategy    

We are recruiting several Localities Operations Managers across our geography and this new role is pivotal to our future success in building a truly modern housing association; meeting customer expectations, building teams that are equipped and empowered to bring their best every day and offering services that are accessible to all and that offer best value.  

Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice.  

We are seeking people who are confident and happy to lead the way, knowing that they are making a real difference to people's lives. The role can be challenging so you will need to be solution focused, passionate about listening to and acting upon the customer voice, resilient and have experience of successfully leading teams through change. 

 What are the key responsibilities? 

• Lead, develop and equip your team to consistently deliver outstanding tenancy and neighbourhood management services to customers. Monitoring performance and KPIs and taking necessary action to ensure targets are met. 

• Be proactive in ensuring a high and consistent quality of customer service in your Locality, working across organisational boundaries and with external stakeholders to develop the customer offer in the Locality and to ensure value for money and best practice are embedded.  

• Along with other Localities Managers, work to ensure policies and procedures meet legislative and regulatory requirements, reflect sector best practice, and are aligned with Platform’s strategy and operating model. 

• Lead investigations into customer complaints and enquiries from elected members and work with other teams to extract and embed learning, creating a culture of continuous improvement  

• Be responsible for ensuring Locality compliance with legislation and regulation, including Fire and Building Safety, lone working, Health and Safety and gas safety. 

• Promote safeguarding, and domestic abuse awareness and effective case management in the team. 

What we’re looking for 

• A leader who has demonstrable experience of developing and empowering high performing teams and embedding an organisation’s culture and values  

• A customer focused leader who always keeps the customer central in all decision making, having regard to the customer journey. 

• Someone with at least 5 years’ experience of working in the social housing sector, with sound technical knowledge and understanding of the legislation and regulatory standards impacting all aspects of tenancy and neighbourhood management. 

• Someone who can perform in a changing environment demonstrating resilience and with the tenacity and determination to bring teams along on the journey to achieve desired outcomes.  

• Someone with experience of working in partnership and collaborating with stakeholders and customers to create opportunities for improving services and achieving outcomes within the context of value for money. 

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage.  After all, we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events.  This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

Tame - Localities Operations Manager

Witham -  Localities Operations Manager

Severn -  Localities Operations Manager