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Home Ownership and Rents Team Leader

Employer
Welwyn Hatfield Borough Council
Location
Hatfield Office, White Lion House, Town Centre, Hatfield, Herts
Salary
£34,869pa with potential progression to £37,819pa on achieving designated skills and experience
Closing date
16 Jan 2022

View more

Function
Community and Customer Services, Housing / neighbourhood management, Tenant services
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Local authority
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Starting salary £34,869 pa with potential progression to £37,819 pa on achieving designated skills and experience

Welwyn Hatfield may have a rich history, but we refuse to stay in the past – which is why our corporate vision is to work together to keep Welwyn Hatfield a vibrant and prosperous place to live.

With over 9,000 homes in our Borough, we want to continue to provide the very best services to our tenants. It’s an exciting time to join the team at Welwyn Hatfield, as we are on a journey of transforming our services with the aim of improving the lives of tenants and leaseholders in the Borough.

In this key role, you will be responsible for the delivery of a high quality and comprehensive leasehold management service and comprehensive housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield. Managing a small team, you will lead on maximising our income streams and consulting with our leaseholders to ensure their accounts are administered and managed effectively.

Additionally, the team will be administering the council’s Right to Buy sales and rent account transactions and annual increases. To succeed, you’ll need to combine your efforts with those of other departments.

To be successful in this role, we are looking for someone who has significant experience in leasehold service management and Right to Buy legislation and procedures along with up-to-date knowledge of housing law. As a skilled and effective communicator, you will be able to manage the conflicting demands of the service whilst ensuring customer service standards are maintained. You will also need to have some experience of supervising staff and be someone with an eye for detail and good problem-solving skills.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

If you think you have the skills and enjoy a challenge, we’d like to hear from you.

For further information and to apply, please visit our website via the Apply button.

Closing date: 16 January 2022.

Assessment date: 20 January 2022.

Interview date: 25 January 2022.

Welwyn Hatfield – Working for Equality. We welcome applications from all sections of the community.

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