Extra Care Manager

£32,517- £34,353 per annum

Manchester - Elmswood Park, Moss Side

Permanent, full time

Closing date: 9am on Monday 17th January

Interview date: Wednesday 26th January

Are you passionate about providing older people with a fantastic place to live that meets their individual needs? Are you a caring leader looking to inspire your team to deliver services to a high standard? Do you want to work for a business that care about more than the bottom line? Then this is the opportunity you’ve been looking for!

MSV Housing are committed to providing specialist housing for those who need it and our Later Living team is key in making this happen. As an Extra Care Scheme Manager, you’ll provide an effective scheme-based function with customers at the heart at Elmswood Park while ensuring the management and safety of all MSV’s Extra Care schemes. Creating a positive working environment, you’ll be responsible for the line management of colleagues across two schemes and the coordination of all contracts across both schemes related to service delivery.

You’ll be responsible for the day to day management of the scheme, providing an excellent holistic customer service which meets and exceeds expectations, supporting the needs of the individual, and promoting happy independent living. You’ll support and promote customer and community engagement ensuring cohesion and full access to all service users, while ensuring the comfort and health and safety of customers and visitors at all times.

You’ll foster a friendly community atmosphere showing a ‘can do ‘attitude and empathy towards our residents. As well as being a people person, you’ll also be business minded and always on the lookout for opportunities to improve and enhance the service for our residents. You’ll liaise with residents and families (working in partnership with external agencies) as well as onsite care providers to ensure that residents’ needs are met.

We’re looking for some with experience of working with older people with an understanding of their practical and emotional needs. You’ll also have experience of housing management, welfare benefits, safeguarding and be IT literate.

We have an excellent benefits package including company pension scheme, life assurance, employee assistance programme and 25 days holiday a year plus bank holidays. We’re committed to our colleague’s learning and development and will support you to develop the skills you need to successfully complete your role and progress in your career.

MSV Housing is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.  As this post is based in a supported housing project for vulnerable adults, the successful applicant will be subject to an enhanced criminal records background check. 

Further detail on our commitment to safeguarding vulnerable adults can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.