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Regional Housing Administrator (Part Time)

Employer
Clarion Housing Group
Location
England, Kent, West Malling
Salary
£22304 - £26250 per annum
Closing date
21 Jan 2022

View more

Function
Corporate Services, Administration
Seniority
Officer
Contract
Permanent
Hours
Part Time
Organisation Type
Housing association / RP

Job Details

Salary: £22,304 - £26,250 per annum pro rata

Hours: 18.5 per week

Contract Type: Permanent

We are currently recruiting for a dedicated and organised Regional Housing Administrator to join the Housing operations team. This is a part time role working 18.5 hours a week covering Wednesday afternoons, Thursdays and Fridays.

Based at our office in West Malling, you'll be responsible for delivering a highly customer-focused, effective and efficient regional administration service to our Regional Housing Teams.

You'll be required to process estate issue enquiries on CRM, report any communal repairs to contractors, maintaining relevant records, liaising with contractors and raising Purchase Orders.

Your other responsibilities will include:

  • Monitoring, recording and processing estate inspections and follow up actions

  • Raising purchase orders and communicating with contractors

  • Efficiently work on CRM processes

  • Producing routine letters, reports and other documents from standard templates

  • Ensuring accurate records are kept with experience using Excel

  • To provide a first point of contact for all visitors/ customers/residents, taking all enquiries received at the office and dealing with them professionally to deliver exceptional customer service all times

  • Ensure that the reception area and offices areas are kept tidy, presentable and that all visible information is accurate an up to date

You'll already have previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service. You'll be able to write clear, accurate and concise records, often analysing data from a variety of sources and be able to prioritise your busy workload as required.

We're seeking motivated people with excellent IT, numeracy and communication skills; if this sounds like you we look forward to hearing from you.

This role is based from our West Malling office; however, you'll be working remotely for the most part until further notice. You will be required to cover the office reception at least once a week on a rota basis.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5% of your salary with generous life assurance

  • Flexible and agile working for the majority of our employees

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Thursday 20th January 2022 at midnight

For further details on this vacancy, please click 'apply' where you can download the role profile.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Company info
Website
Location
6 Tooley St
London Bridge
London
GB

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