2 x Full Time Roles (36 hours per week)
1 x Part Time (21.6 hours) - 12 Month Fixed Term Contract / Secondment Opportunity

Hackney’s award winning Housing Services are responsible for managing over 30,000 homes in one of London’s most diverse and vibrant boroughs.

We now have a number of exciting opportunities for the role of Income Officer for highly motivated and creative individuals to join our Housing Services team to provide exceptional customer service for our residents and build on this service.

In this challenging and rewarding role, you will have the necessary communication and networking skills to work directly with residents and key partnering services. Your excellent communication, organisational skills and problem solving abilities will empower you to manage a varied caseload, and collaborate with others to address support needs and achieve positive outcomes.  You will have demonstrable experience of working in an agile context and the ability to work routinely from different locations across Hackney to best meet the needs of the communities that we serve.

Your core role and focus is all about delivering our income and debt service, providing a fantastic customer experience. You will embrace our proactive approach to tenancy sustainment and customer care. As Income Officer, you will have fantastic relationship skills which enables you to build rapport with customers and all other stakeholders.

As Income Officer, you will own the customer experience and performance across your patch, being the focal point in the delivery of our service offer around income, debt, sundry debts, court costs and performance excellence, ensuring all targets are surpassed, or putting collaborative plans in place to recover any performance failings. Whilst meaningfully engaging customers in order to understand their circumstances, build trust and create opportunities for payment, surpassing their expectations and achieving reductions in income and debt whilst sustaining tenancies.

You will be great at establishing and maintaining exceptional working relationships, at an operational level, with Housing Benefit departments, DWP, debt charities and other related agencies; being highly visible to customers, providing in depth knowledgeable in all things income and debt, account management and welfare benefits for your customers and taking responsibility for your own health and safety and making sure that our customers are safe in their home and communal areas.

You will be a supportive and engaged team player, with the customer and the community at the heart of all you do.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

Closing date for applications: 24 January 2022.