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Housing Services Manager

Employer
Brighter Places
Location
Bristol, BS5 6XX
Salary
Up to £47,000 per annum, plus benefits
Closing date
24 Jan 2022

Job Details

We have an exciting opportunity to join us as a Housing Services Manager based in Bristol. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of up to £47,000 per annum, plus benefits.

Brighter Places developed from a merger between Solon and United Communities Housing Associations in 2021. We manage 3,300 homes for Bristol and surrounding areas and aim to build brighter futures by delivering 1,000 new homes by 2027.

About our Housing Services Manager role:

As our Housing Services Manager, you will play a key role in the way we shape and deliver our housing management service, ensuring our customers have a great place to live and all of our customer experience standards are met.

Key Responsibilities as our Housing Services Manager:

  • Providing leadership, support and direction to the Housing Services team providing opportunity, responsibility, coaching and feedback to enable colleagues to excel in their roles, meeting high standards of performance and behaviour.
  • Through working collaboratively with other colleagues, meeting with and listening to residents, being present on our estates and ensuring that high quality, customer focused service is provided that responds to residents’ feedback, concerns and needs.
  • Utilising customer feedback, neighbourhood and customer profiles and statistical information to make informed decisions about developing services, improving facilities and delivering action and projects in our neighbourhoods to benefit our customers.

What we’re looking for in our Housing Services Manager:

  • Educated to degree level or similar, plus qualification in Housing, or extensive experience working in the sector.
  • Extensive social housing management and customer service experience.
  • Proven track record of developing and motivating a team to deliver excellent performance.
  • Valid UK Driving License and ability to travel independently.

You will receive the following benefits as our Housing Services Manager:

  • Flexible and remote working
  • A company culture that promotes diversity and inclusion
  • Commitment to continuous learning and development
  • Access to mental health support
  • Subsidised gym membership

Closing date: Monday 24th January 2022
Interview date: 1st and 2nd February 2022

If you feel you have the skills and experience as our Housing Services Managerthen please click apply today!

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.

Company

About us

Brighter Places is an ambitious new housing association for Bristol and surrounding areas. We will play an important role in driving forward the agenda for affordable housing and stronger communities in the city and beyond.

We manage 3,300 homes and serve more than 8,100 residents, and we have ambitious plans for our future.

This is a new chapter in our proud history as a bigger and better housing association delivering excellent customer service, resident-led decision-making and developing and improving homes.

What we do

As the name suggests, our purpose is to bring together the best of the two associations and put residents at the heart of our services. 

Over the first six months, we have set our corporate vision and plans, but we had three clear priorities from day 1:

  • Growth: We are excited and ambitious for our future, and our ability to continue to grow as a business. We have the ambition to complete the delivery of 1,000 new homes by 2027 and are committed to ensure our new and existing homes are energy efficient and carbon neutral. As a community-based business, we will also thrive to work closely with our communities to develop the homes they need for the future.

Working for us

Alongside working in a friendly and supportive work environment, we offer competitive salaries and an attractive benefits package, including 30 days holidays, agile working arrangements (including home working), 6.16% employer pension contribution and life assurance, a £700 flexi-benefit per year that can be used towards breaks away, treatments, counselling, fitness activities, insurances, family activities and many more options.

To access our Jobs site please use the following link: https://www.brighterplaces.co.uk/careers

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