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Apprentice Area Works Coordinator (7350)

Employer
The Guinness Partnership
Location
Havant, East Street, Hampshire
Salary
£13,800 - £19,000 dependent on age
Closing date
23 Jan 2022

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Function
Community and Customer Services, Corporate Services, Administration
Seniority
Apprenticeship
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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About Us

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.

About the role

We have an exciting opportunity for a Customer Services Apprentice based in Havant. You will be providing an administrative service to the Area Works Coordinators and wider regional operational team to support resource management and query handling for maintenance and repairs.

The Apprenticeship is expected to last 18 months and you will be working towards achieving a Level 2 Apprenticeship Standard Qualification in Customer Service.

Working 39 hours per week in total which will consist of 4 days of on the job training and 1 day dedicated to learning. Monday to Thursday 8am - 5pm, Friday 8am - 4pm. The college provider will be Total People.

What we’re looking for

We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

  • Able to work effectively within a team.
  • Able to work methodically, following agreed procedures and accurately process data and information.
  • Excellent timekeeping.
  • Good oral and written communications.
  • Knowledge of Microsoft Office (Outlook, Word, and Excel).
  • Demonstrates the Guinness Behaviours

Desirable:

  • Experience of working to deadlines and targets.
  • Problem solving ability.
  • Able to demonstrate customer service skills.

Desirable Qualifications:

  • Level 4 GCSE or above Maths and English (or equivalent functional skills) or the ability to complete these with support by the end of the Apprenticeship.

Advert Closes 23/01/2022 at Midnight

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