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Application Support Manager (7370)

The Guinness Partnership
Oldham, Bower House, Greater Manchester
Closing date
25 Jan 2022

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Corporate Services, IT
Full Time
Organisation Type
Housing association / RP
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The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £370m and a truly national presence, Guinness is one of the leading housing providers in the sector.

Within the new IT Service Management team, we have some ambitious goals, and we’re looking for the best people in the industry to support the growth and development of the department. At Guinness, we understand that our people are key to achieving our objectives and this new opportunity for an Application Support Manager is an important hire for the new team.

About the role
The successful candidate will play a role in shaping our IT function for both our immediate requirements and those in the future and we’re keen to hear from people able to lead, engage and influence at all levels.

The Application Support Manager will be responsible for managing, maintaining and supporting all core business applications within the Guinness IT estate. The successful applicant will lead and manage Guinness’s Application Support Team, prioritising and planning work and overseeing all Application Support requests, incidents, problems, and change. You will also be responsible for developing best practice Application Support policies, processes and procedures.

We are currently trialling a hybrid working style, working 2 days per week in the office and 3 from home. As such, it is a requirement for candidates to be able to work 2 days per week from our Oldham office.

What we’re looking for
You’ll be an experienced Applications Support Manager and will be able to demonstrate:

  • Proven experience managing and leading Application or System Development teams in an ITIL environment
  • Experience and knowledge of software development principles, database management, data warehouse, middleware, server, and cloud configuration (experience of Microsoft technologies).
  • Demonstrates strong analytical thinking and complex technical problem solving across multi-tiered enterprise applications.
  • Experience of working with in-house and third-party development and operational teams.
  • Understanding of software development life cycle and change management.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong stakeholder management skills
  • Ability to produce accurate, concise reports.
  • Good business and financial awareness.
  • Demonstrates the Guinness Behaviours.
  • Demonstrates the Guinness Leadership and Management Standard.

Essential Qualifications:

  • Educated to A Level or equivalent.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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