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Extra Care Officer

Blue Octopus Recruitment Ltd
Evesham, Worcestershire
£24,500 per annum
Closing date
8 Feb 2022

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Community and Customer Services, Care and support
Full Time
Organisation Type
Housing association / RP
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Job Details

As an Extra Care Officer, you will deliver the supported housing management service for Extra Care housing services; effectively managing referrals, offers, completing tenancy sign ups, processing terminations, void checks and undertaking new tenancy visits.

You will liaise with local authority housing and social services and other stakeholder statutory and voluntary organisations to ensure the timely allocation of properties and hold weekly customer surgeries to deal with any housing related queries. As Extra Care Officer, you will also carry out regular inspections at schemes including routine health and safety checks and undertake property MOT visits. You’ll ensure the prompt and efficient turnaround of tenancies to keep rent loss to a minimum and monitor the quality-of-service charge funded services.

About you

We’re looking for someone who has experience of working in a similar role with older or vulnerable customers and who has knowledge of current housing legislation including welfare benefits. You’ll have excellent verbal and written communication skills and be confident when it comes to providing information, advice, and guidance, dealing with problems and complaints promptly and effectively.

A professional housing or related qualification at Level 3 or above is desirable, as is experience of multi-agency working, including statutory and voluntary agencies.

Enhanced disclosure and barring service (DBS) check is required in accordance with safeguarding policies.

The way we work

At Rooftop, work is an activity that we do, rather than a place that we go to. Agile working enables us to have our best day at work wherever we need to be.

We recognise the importance of agile working in attracting and maintaining an adaptive and high performing workforce. Agile working can help employees balance the changing demands of work and their personal life, while contributing to improved performance and productivity. Working agilely also assists in attracting and retaining people, improving health and wellbeing, and reducing absenteeism.

Agile working arrangements are jointly agreed with the line manager, to suit the role responsibilities and to have service delivery as a priority. The role has an office base and the postholder will be required to have some office presence. To support employees, the required IT equipment is provided.

We work together – We make things better – We do the right thing

Closing Date:9am 7 February 2022

Interview Date: TBC Via Microsoft teams

Please refer to the recruitment pack upon completing your application.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom
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